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Escalate Your Service Request

 

We understand your needs and wish to help you with appropriate and timely resolution. Our escalation process is designed to help you reach out to the concerned personnel who are always here to address your queries.

Step 01

If you are not satisfied with the solution received, email our Customer Care Executive Ms. Anu Kotian.

OR

Download the Service Redressal Form. Please post it to address mentioned in the form.



Escalate

Download

Step 02

If your concerns have still not been addressed, you can Escalate your request to our Head of Customer Care, Ms. Vinath Hegde

OR

Download the Service Redressal Form. Please post it to address mentioned in the form.


Escalate

Download

Step 03

If you are still not satisfied with solution and your Service Request still remains unresolved, you may directly contact the Ombudsman for a solution at +91 22 3044 9768 (on every second and fourth Thursday between 2:30 PM - 4:30 PM)

OR

Download the Service Redressal Form.

Escalate

Download