At Eureka Forbes, we believe in customer satisfaction and our responsibility to you doesn't end with your product purchase. With our impeccable service guarantee, we assist you with a no-hassle, easy return and replacement policy - be it refunds, quality checks, or cancellations - all your questions are answered below.
Return and Replacement Policy
To deliver our promise of utmost customer satisfaction, we have a set of policies for quick returns, replacements, exchanges and cancellations that will help you get the best product for the investment made. Read more below.
30-days money-back guarantee
We offer you a "No Questions Asked" return policy, to provide you with a worry-free shopping experience when you choose to make a full payment on eurekaforbes.com
If you are unsatisfied with the item, you may conveniently return it in its original packaging for a refund.
How can I return a product ordered from Eureka Forbes Limited?
If you want to return the product purchased on eurekaforbes.com, here's the process you can follow:
Step 1
Initiate a return or replacement by filling out the form.
Our representative will inspect the unit and arrange for the pick-up of the product from the place of delivery. In some rare cases, we will ask you to ship the product.
Will will replace the product or refund the amount within 15-21 working days.
Within what time period do I have to return the product?
You can conveniently return any product purchased on eurekaforbes.com within 30 days from the date of purchase.
How and when will I get my refund?
Once your product has been collected and received, we will initiate the refund process. The refund is made to the same bank account/credit card/debit card which was used to pay for the purchase. Please note that no refunds are made by cheque or cash.
What do I do in case I was to cancel my order before the shipment reaches me?
You can cancel your order before the product has been shipped by filling in your Order ID and product details here. Upon receiving your cancellation request, we will initiate the refund process.
The refund is made to the same bank account/credit card/debit card which was used to pay for the purchase. Please note that no refunds are made by cheque or cash.
What can I return?
You may request returns for most items you buy from eurekaforbes.com, except those that are explicitly identified as not returnable.
When will I get my refund?
Refunds back to credit cards, debit cards, net banking or bank accounts (NEFT) are refunded within 15-21 days after the shipment has been picked up.
If I have chosen to pay via cash on delivery, how will I get the refund?
If the mode of payment was cash on delivery (COD), we will initiate an NEFT bank transfer to your bank account. Eureka Forbes Ltd. (formerly Forbes Enviro Solutions Ltd.) will contact you for your bank account details. It normally takes 7-10 days for your money to reflect in your bank account.
What are the details you require to process an NEFT refund?
When you agree to an NEFT refund, Eureka Forbes Ltd. (formerly Forbes Enviro Solutions Ltd.) customer support will get in touch with you for some details. For an NEFT refund, we require your bank name, account number, account holder's name, IFSC, and the location of the bank.
Which are the products not eligible for returns and replacement?
Water Purifier Cartridges, Euroclean Clean Guard and Aquasoft Water Softener Regeneration Salt are not eligible for returns and replacement.
Forbes Coronaguard ('Product'): Purchase Terms and Conditions (T&C)
Forbes Coronaguard ('Product'): Purchase Terms and Conditions (T&C)
Each Purchase Order placed by the customer for Forbes Coronaguard is subject to these standard purchase terms and conditions and the customer shall be deemed to have agreed to be bound by such terms by placing the Product Order.
Definition
"Purchase terms and conditions" means the Terms and Conditions (T&Cs) contained herein are applied to Forbes Coronaguard product only and not to other existing products of Eureka Forbes.
"Company" means Eureka Forbes Ltd, Eureka Forbes, We, Our, Us.
"eurekaforbes.com" means the Eureka Forbes website owned and operated by Eureka Forbes Limited, which provides a venue to the users to buy the products listed / displayed.
"Customer" means and includes any User / Buyer / Purchaser/ You (the person or any legal entity) who accepts the offer for sale, through Eureka Forbes Limited by placing an order on the site.
"Product/s" connotes the 'Forbes Coronaguard' only.
Forbes Coronaguard, powered by Shycocan, sales are returnable subject to any manufacturing defects.
Order cancellation
Once the order is placed, it cannot be cancelled unless acceptance of such cancellation is agreed by us. We reserve the right to accept or reject any order placed, without assigning any reasons whatsoever. Cancellation of orders is possible only before the order is invoiced for shipment.
Replacement policy (in case of product manufacturing defects only)
To deliver utmost customer satisfaction, we have a set of policies for quick replacements that will help you get the best product for the investment made.
Warranty
If there is any manufacturing defect in the Product, the Company will repair or replace the defective parts or product within 12 months from the date of original purchase.
Delay in delivery
The Company shall deliver the Products within 45 days from the purchase of Product from the date of order. The Products will be dispatched to the address mentioned in the order form. In case the Company fails to deliver the Product within 45 days of order confirmation, a 100% refund will be initiated. In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address), any extra cost incurred by Eureka Forbes for redelivery shall be claimed from the user placing the order. The Company shall not be responsible for any delay in delivery of the Product due to any Force Majeure events or factors beyond our control.
Force Majeure events
The Company shall not be liable or held responsible for any delays or losses related to Products that arise directly or indirectly from Acts of God, severe weather conditions including but not limited to flood, heavy rain alerts, labour disputes, governmental actions, war, riots, epidemics, pandemics, Lockdown like the COVID-19 or any other circumstances or causes beyond the reasonable control of the Company.
How can I return Forbes Coronaguard ordered from Eureka Forbes Limited?
You must notify the company via email within 14 days of the delivery of your product about any manufacturing defects noticed. Give the company or its authorised agent adequate opportunity to inspect, test and remedy them.
In the absence of such intimation, it shall be presumed that the products have been received in good order and condition. The Inspection and Test Report of the Company's office/service center will be final and binding on the customer.
In case there is a product manufacturing defect, you can return the product purchased on eurekaforbes.com
Here’s the process you can follow:
Step 1
Initiate a return by writing to us at coronaguardservice@eurekaforbes.com
Step 2
Keep the product ready along with its original packaging.
Step 3
Our representative will inspect the unit and arrange for the pick up of the product from the place of delivery. In some rare cases, we will ask you to ship the product.
Step 4
We will replace/return the product within 15 working days.
Within what time period do I have to return the product?
If a manufacturing defect is found, you can conveniently return the Forbes Coronaguard purchased on eurekaforbes.com within 14 days from the date of product receipt.
How and when will I get my refund?
Any purchase of Forbes Coronaguard is non-refundable. However, in case of non-delivery of the product within 45 days of purchase, the company will initiate the refund process. The refund is made to the same bank account/credit card/debit card which was used to pay for the purchase. Please note that no refunds shall be made by cheque or cash.
What do I do in case I was to cancel my order before the shipment reaches me?
Any order which is already Invoiced and Shipped cannot be cancelled.
When will I get my refund?
Refunds will be initiated to credit cards, debit cards, net banking or bank accounts (NEFT) within 15-21 days after the shipment has been picked up.
What are the details you require to process an NEFT refund?
When you agree to an NEFT refund, Eureka Forbes Ltd. (Formerly Forbes Enviro Solutions Ltd.) customer support will get in touch with you for some details. For an NEFT refund, we require your bank name, account number, account holder’s name, IFSC, and the location of the bank.
Miscellaneous Provisions
Limitation of liability:
Except for manufacturing defects, in no event the Company shall be liable to the customer or any other person for any indirect, incidental, consequential, or punitive damages, including any loss of property, personal injury, death, by use or operation of this product. No claim shall be entertained by the Company for any loss arising out of damage or shortage of Products.
Modifications:
The Company reserves the right to change, alter or modify the terms and conditions of the products as well as the design of the products from time to time in effecting a process of continuous development and innovation. The revised terms and conditions will be updated on the EFL website.
Choice of law:
These terms and conditions shall be construed in accordance with the applicable laws of India. The courts in Mumbai shall have exclusive jurisdiction in any dispute arising out or pertaining hereto.
Customer care support:
In case of any discrepancies or complaints, customers can reach out to us on our email id deepa.customercare@eurekaforbes.com / our helpline number 1860 266 1177.
We offer you a "No Questions Asked" return policy, to provide you with a worry-free shopping experience when you choose to make a full payment on eurekaforbes.com.
If you are unsatisfied with the item, you may conveniently return it in its original packaging for a refund.