Eureka Forbes claims fake firm cheating its customers

Posted on June 15, 2021

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Bangalore: Water filter maker Eureka Forbes has complained to police about fraudulent firms posing as authorised agents and cheating customers by installing fake products and collecting large sums of money in the name of annual maintenance.

Representatives of Eureka Forbes lodged a complaint with Jayanagar police on Tuesday, naming a company based in Jayanagar 4th Block. The complainant said the firm’s representatives, falsely claiming to be authorised dealers of Eureka Forbes and its brand of Aqua Guard water purifiers and filters, approached many customers in the name of product maintenance and cheated them by installing fake parts. The firm representatives took money and offered fake annual maintenance contracts in the name of Eureka Forbes, the complaint read.

Eureka Forbes accused the Jayanagar firm of committing fraud by misusing an established brand name and cheating innocent customers. The company’s chief transformation officer Shashank Sinha said such unauthorised service networks have been posing a huge threat to consumers in terms of health risk. “We have a helpline where customers can call and establish the authenticity of personnel from Eureka Forbes,” he added.