Extensive Pan-India Service Network: A Competitive Moat
Eureka Forbes has built one of India’s largest service networks, serving Millions of customers across multiple categories, namely water purifiers, vacuum cleaners, air purifiers, and water softeners. Supported by more than 1,650 business partners, over 9,000 service technicians, the Company handles approximately 7,00,000 customer touch points every month, ensuring timely and reliable support throughout the product life cycle.
With service availability across more than 19,500 pin codes and a digitally enabled service ecosystem, Eureka Forbes is uniquely positioned to stay connected with its customers long after the initial purchase. This extensive reach not only strengthens customer trust, loyalty, and lifetime value but also provides a powerful competitive moat, enabling deeper market penetration and sustained growth across markets.
14 Million+
Database of Customers
1,650+
Service Partners
9,000+
Service Technicians
In-Home Service across
19,500+
Pin Codes