Social & Relationship Capital
Collaborating for a Stronger Tomorrow
As Eureka Forbes progresses from Turnaround to Take-Off, strengthening relationships across its stakeholder ecosystem remains central to its growth journey. The Company is committed to building lasting trust with customers, channel partners, suppliers, and communities by fostering collaboration, transparency, and shared progress.
Driven by a people-centric approach, Eureka Forbes continues to invest in meaningful engagement initiatives that enhance customer experience, empower dealer and service partner networks, and contribute to community wellbeing. By nurturing strong and inclusive relationships across its value chain, the Company is creating a resilient social capital foundation that supports sustainable growth, strengthens brand trust, and enables long-term value creation for all stakeholders.
CSR & Community Impact
7,500+ students benefited
Enhancing Customer Experience Through Responsive Service Excellence
Improvement in NPS, significant reduction in open escalations
Driving Industry Engagement and Collaboration
Affiliation with 10 trade or industry associations
Strengthening Shareholder Engagement
7x increase in number of institutional shareholders since listing
Strengthening Value Chain Partnerships
44% of procurement from MSME suppliers
CSR & Community Impact
7,500+
Number of Beneficiaries in FY26
At Eureka Forbes, corporate social responsibility (CSR) is deeply embedded in the Company’s purpose of promoting health, hygiene, and sustainable living. As a responsible corporate citizen, the Company remains committed to creating meaningful and lasting social impact by supporting initiatives that enhance community well-being, improve access to essential resources, and foster inclusive development across India.
Over the past three years, Eureka Forbes has focused its CSR efforts on key areas, such as safe drinking water access, health and hygiene awareness, environmental sustainability, education, and community development. Aligned with its core brand values and long-term sustainability vision, the Company’s CSR strategy is centred around two flagship initiatives — the Eco School Project and the ASPIRE Scholarship Program — both aimed at empowering communities and building a healthier, more sustainable future.
EFL CSR Journey
Eco School Project
As part of its commitment to community well-being and sustainable social development, Eureka Forbes continued to advance the Eco School Project, an initiative launched in FY24 to strengthen water, sanitation, and hygiene (WASH) infrastructure across government schools in Dehradun and Bengaluru. The program focuses on creating safe, hygienic, and inclusive learning environments through targeted, need-based interventions that support the overall health and wellbeing of students and teaching staff. Implemented in partnership with an external organisation working in the WASH and education space across India, the initiative has positively impacted more than 27 schools to date. Through improved sanitation facilities and enhanced access to clean water and hygiene infrastructure, the Eco School Project is helping build healthier and more student-friendly school ecosystems while contributing to long-term community development.
ASPIRE Scholarship Program
As part of its commitment to strengthening social capital and supporting the communities connected to its business ecosystem, Eureka Forbes launched the ASPIRE Scholarship Program in June 2025. The initiative was introduced to provide financial assistance to meritorious children of service technicians pursuing education from kindergarten to graduation level, thereby promoting inclusive growth and educational empowerment.
Under the program, eligible beneficiaries received reimbursement support towards tuition fees and related educational expenses.
The program is being implemented in partnership with reputed organisations, such as Samhita and Scholarlify, which bring expertise in scholarship management and educational outreach. Through initiatives such as ASPIRE, Eureka Forbes continues to foster long-term social value creation by investing in education, opportunity, and community well-being.
Testimonials
“The provision of a monthly operations and maintenance budget is extremely beneficial, will help in sustaining hygienic conditions and promoting healthy habits among our students.”
Ms. Sangeeta Gairola
Teacher, GPS Fun Valley, Dehradun
“Sanitation challenges like long queues, lack of cleanliness, and water issues often disrupted classes. With better infrastructure and maintenance, there is noticeable improvement in hygiene and discipline.”
Mr. Manjunath
Principal, GPUC, Peenya, Bengaluru
“With clean and separate toilets, I no longer feel hesitant or embarrassed. It has made my school experience much more comfortable and positive.”
Student, Bengaluru
“Earlier, the condition of toilets was difficult to manage. Now, with clean and improved facilities, school feels much more comfortable.”
Student, Dehradun
Strengthening Shareholder Engagement
177
Number of Institutional Shareholders
35,205
Number of Retail Shareholders
Eureka Forbes remains committed to maintaining transparent, timely, and meaningful engagement with its shareholders and investor community. The Company continues to strengthen communication through regular stock exchange disclosures, quarterly and annual reporting, investor presentations, earnings calls, and dedicated investor relations initiatives. These platforms enable constructive dialogue with shareholders while providing insights into the Company’s performance, strategic priorities, and governance practices, thereby fostering long-term trust and investor confidence. During the last three years of the Company’s transformation journey, it has witnessed significant growth in its shareholder base, reflecting increasing confidence among both institutional and retail investors in Eureka Forbes’ long-term growth outlook. The Company also continued its efforts towards enhancing digital adoption and simplifying shareholder participation through increased dematerialisation of shares.
Progress in Dematerialisation
The Company’s continued emphasis on dematerialisation has resulted in a steady decline in physical shareholding, reflecting the Company’s ongoing commitment to improving shareholder convenience, encouraging the adoption of digital processes, and strengthening the security and efficiency of securities management and trading.
Enhancing Customer Experience Through Responsive Service Excellence
During FY26, the Company continued to strengthen its customer experience ecosystem through focused investments in service responsiveness, escalation management, digital governance, and proactive customer engagement. The year saw significant improvements across key service metrics. Service turnaround times improved materially, with both Service Requests (SR) and Installation Requests (IR) achieving their highest responsiveness levels in recent years. Service predictability also strengthened, with on-slot service adherence improving during the year, delivering a more reliable and consistent customer experience.
A major area of focus was proactive escalation prevention and service governance. Service-related escalations reduced through targeted interventions across field operations, workforce planning, analytics, and customer management processes. Slot availability and service accessibility also improved significantly, recording nearly a threefold increase during the year. Customer confidence in the complaint resolution process strengthened further, with the Complaint Net Promoter Score (NPS) improving consistently throughout FY26.
The Company also accelerated several customer-centric transformation initiatives, including digital service and scheduling journeys, AI-enabled customer insights, escalation prevention capabilities, repair-first service models, and enhanced logistics governance. These initiatives are designed to reduce customer effort, improve service predictability, and deliver a seamless ownership experience. Through these sustained investments, Eureka Forbes continues to reinforce its commitment to delivering responsive, transparent, and trusted service.
Eureka Forbes recognises its dealers, retailers, and suppliers as integral to its long-term growth and market leadership. The Company remains committed to building strong, collaborative relationships across its value chain through continuous engagement, transparent business practices, and shared value creation. During the year, Eureka Forbes undertook multiple dealer engagement initiatives, including training meets, new product launch programs, and incentive-driven activities aimed at strengthening partner capabilities and improving market reach. The Company also continued to support its dealer and retailer network through joint business planning, regular business health reviews, operational co-working, and technology enablement initiatives designed to improve operational efficiency and customer responsiveness. As part of its responsible sourcing framework, Eureka Forbes continues to work closely with MSME suppliers while promoting ethical, transparent, and sustainable business conduct.
Strengthening Value Chain Partnerships
5,800+
Number of Business Partners Across Sales and Service
9,000+
Number of Technicians
Driving Industry Engagement and Collaboration
Eureka Forbes also actively engages with trade associations and industry bodies to foster industry collaboration, share best practices, and contribute towards the development of responsible and sustainable business standards. Through these partnerships and industry engagements, the Company continues to strengthen its social capital and build a more connected, collaborative, and future-ready business ecosystem.
The Company is affiliated with the following trade and industry associations:
- Confederation of Indian Industry (CII)
- Federation of Indian Chambers of Commerce and Industry (FICCI)
- Associated Chambers of Commerce and Industry of India (ASSOCHAM)
- International Market Assessment India Private Limited (IMA)
- Bombay Chambers of Commerce and Industry
- Water Quality India Association (WQIA)
- National Safety Council
- IMC Chamber of Commerce and Industry
- The Advertising Standards Council of India
- Retailers Association of India (RAI)