Terms & Conditions


Under this contract, Eureka Forbes Limited undertakes to maintain your product used at the address registered with us.

  • 1.

    This contract provides for free replacement of consumable and periodical service to the product as below.

    Particulars UV Water Purifiers (Excluding Compact) RO Based Water Purifiers (UV+RO) Based Water Purifiers Compact UV Water Purifiers
    (A) No. of Periodical Services per year 2 3 3 2
    (B) Replacement of consumables per year One Pre Filter Candle and Carbon Block. Two Carbon Granules and Cartridge Replacements for the model Applicable One Pre Filter Candle, Sediment Filter, Pre Carbon, Post Carbon, & Membrane One Pre Filter Candle, Sediment Filter, Pre Carbon, Post Carbon, Micro Filter & Membrane One Dual Cartridges
    One HCCB Cartridges
    (C) Replacement of consumables / cartridges per year for Doctor Series Water purifier One PF candle, HCCB/, Heptapure, Mineral, HD Filter and Biotron One PF candle, HCCB, Mineral, HD Filter, Biotron and Membrane One PF candle, HCCB, Mineral, HD Filter, Biotron and Membrane One HCCB Cartridges
    (d) For Vacuum Cleaners 2 Periodical Service Visits Per Year. 1 Set Containing 10 Disposable Paper Bags Per Year for Applicable Models Only.
  • 2.

    The Contract covers replacement of worn-out/exhausted parts, including Ultra Violet Lamp with new/rectified spares for all products/attachments.

  • 3.

    Any additional visits during the contract period as and when required, in the event of any break down/malfunctioning of the equipment on intimation in this regard by the customer.

  • 4.

    The Contract shall not cover visits/replacement of parts under the following circumstances:

    • a.

      Damage caused to the equipment due to floods, fire, accident, riot, breakage , pest, misuse, improper or negligent use, tampering, leakage from pipes etc.

    • b.

      Damage caused to the equipment due to failure to observe the operating instructions and precautions as mentioned in User’s Manual.

    • c.

      Defects due to usage of non-recommended spares.

    • d.

      Visits for customers re-training, for dismantling or for re-insallation at a different location.

    • e.

      Defects/failures resulting from servicing / repairs done by a person other than the authorised representative of Eureka Forbes Limited.

    • f.

      Where this equipment is under use for more than 8 hours a day continuously, unless otherwise agreed in writing by Eureka Forbes Ltd.

    • g.

      Replacement of EVA Tube & PL tube, Body parts, Diverter valve and hose pipe of Vacuum Cleaner. With regard to repairing the existing

    • h.

      worn-out/defective part(s) or replacing the same and ascertaining the presence of above circumstances, the decision of Eureka Forbes Limited shall be final. In any such event, Eureka Forbes Limited will submit a prior estimate for approval or bill for the work carried out at the prevailing rates.

  • 5.

    The Company or its authorised agents will be entitled to retain any defective parts replaced this contract.

  • 6.

    Since under the terms of this contract , the company is liable to supply you free replacement of spare parts in certain circumstances, Sales Tax wherever liable will be borne by Eureka Forbes Limited.

  • 7.

    Services under this contract exclude the following:

    • a.

      Painting of the body, top and bottom panels, and anodizing the treatment chambers and electronic housing.

    • b.

      Chrome plating of the nuts and other styling decorative materials.

  • 8.

    For repairs necessitating the removal of the product or any parts thereof , to Eureka Forbes Limited Service Centre or Factory, there shall be no additional charge for the labour, however, in such cases incidental expenses incurred like freight, packing, insurance, octroi, etc., will have to be borne by the customer.

  • 9.

    The equipment must be in good working condition and the same to be certified by the authorised representative of Eureka Forbes Limited, before this contract becomes effective. The customer shall pay the necessary charges in the first instance for rendering the equipment so workable, for which Eureka Forbes Limited will submit an estimate for approval. This clause does not apply if a contract is renewed from the next day of termination of the warranty period or previous contract period.

  • 10.

    The equipment should be made available for servicing as and when our Authorised Service Technician calls on his periodical servicing visit. Failure to do so will be treated as a service rendered and no refund shall accrue on this account.

  • 11.

    Every visit by our Authorised Service Technician will be made within reasonable time from receipt of a complaint for breakdown of the equipment and will be made only during working hours of our Service Department and no visits will be made on Sunday / Holidays.

  • 12.

    The liability of Eureka Forbes Limited shall be limited to providing services and replacing spares as covered by this contract. Eureka Forbes Limited shall not be liable for damages, death, injuries or any consequential damages of what so ever nature to any person or property, by use or operation of the product.

  • 13.

    In order to enable Eureka Forbes Limited to discharge its obligation under this contract, the customer shall notify in writing any change in his address within 10 days of such change. In default whereof Eureka Forbes Limited shall not be obliged to perform its obligations under this contract till it receives such an intimation from the customer. In such an event the removal and re-installation of the Product / Attachment will be done at an additional cost as per the rates prevailing on that date.

  • 14.

    This contract is neither terminable before the expiry period nor transferable in the event of resale / gift to any other person.

  • 15.

    This service contract is offered only within the municipal limits of your city. However, an additional amount of Rs. 100/- will be charged extra for each visit made beyond these limits but within the metropolitan area and will have to be paid in cash to the Service Technician attending for which a cash memo/ bill will be given.

  • 16.

    Contract charges are payable by online favoring Eureka Forbes Limited in advance and payment shall accompany the signed copy of the contract and such payment shall be realized before the commencement of the contract period.

  • 17.

    Renewal of the Service Contract after its expiry will be at the sole discretion of Eureka Forbes Limited and Depending upon the model / age of the product and usage period.

  • 18.

    It shall not be the responsibility of Eureka Forbes Limited to send any reminder or any such communication to intimate the expiry or renewal of the contract. The onus of renewing the contract rest with the owner.

  • 19.

    In the event of any complaint, please quote your name, address and the contract number to the nearest authorised service centre / call centre.

  • 20.

    This contract sets out all the terms and conditions of which Eureka Forbes Limited agrees to service the equipment and cancels and supersedes all prior agreements, undertaking or arrangements, oral or written between the parties on the subject matter.

  • 21.

    Modification and Variation : No-modification or variation of this Contract shall be binding unless it is made in writing and signed by the Contracting Parties.

  • 22.

    Force Majeure: Neither party shall be liable for the non-performance of its obligations under this agreement where such failure is due to force majeure i.e. due or attributable to any act of God, orders, restrictions or regulation of Government, central or State, war working conditions, hostilities, riots, civil commotion, strike, lock out, labour trouble, explosion, or any other cause or circumstance of whatsoever nature beyond control.

  • 23.

    Up-gradation: In case product needs up-gradation due to reason not under control of Eureka Forbes Limited, customer has to accept up-gradation at prevailing rate.

  • 24.

    Any date or period of time mentioned in this Contract should unless contended of mutual written be of the essence.

  • 25.

    Any disputes are Subject to Mumbai Jurisdiction.

Note: Eureka Forbes Limited is registered under ESIC.

Service Head Quarters:

Eureka Forbes Limited NO. 143, C-4, Bommasandra Industrial Area, Off Hosur Road, Hebbagodi Village, Anekal Taluk, Bangalore – 560 099, Karnataka
Tel: 080-23085800

Regd. Office:

7, Chakraberia Road (South), Kolkata - 700 025 India
Email: customercare@eurekaforbes.com, Website: www.eurekaforbes.com

Corporate Head Office:

B/1/B2, 701, Marathon Innova, Off Ganpatrao Kadam Marg, Lower Parel, Mumbai - 400 013 India