Frequently Asked Questions (FAQs) - Exchange Offer
How do I know if my Device is eligible for the Exchange Offer?
To check if your existing Device qualifies for exchange, navigate to https://www.eurekaforbes.com/ and visit the product page of the new Device and click on the 'Buy With Exchange' tab. Enter your pin code to verify if the Exchange Offer is available at your location. Only Devices meeting the eligibility criteria in the sole discretion of Eureka Forbes Ltd. (“EFL”) (such as no physical damage) shall be eligible for exchange. You can determine its exchange value by selecting the brand of your Device.
How do I avail the Exchange Offer?
Once you've confirmed your Device's eligibility and exchange value in the 'Buy With Exchange' tab, you'll see the final effective price of the new Device. Review and accept the Terms & Conditions of the Exchange Offer, then proceed to click on 'Buy Now' to place your order.
How do I physically hand-over my old Device?
Our delivery executives shall collect your old Device at the time of delivery of your new Device. Please ensure your old Device is in a ‘pickup ready’ state and that it is not damaged, broken, or otherwise tampered with. Normal wear and tear are acceptable. ‘Pickup ready’ state shall mean all accessories are unplugged, water is drained out (for Water Purifier), and the unit is prepared for handover. Note that our delivery executive shall verify and inspect the Device at the time of exchange and only process the exchange once the condition of the old Device is verified by the delivery executive.
My Device is listed as eligible, and exchange is available at my location. Are there any additional conditions?
If your Device qualifies for exchange and the service is available in your area, you can proceed with the Exchange Offer. During delivery, our executive will conduct checks based on your selections to verify the condition and functionality of your old Device. If it fails verification, your order may be cancelled.
Do I need my existing Device bill-of-sale when exchanging it?
No, the bill-of-sale is not required for the Exchange Offer.
Can I exchange more than one device towards a purchase?
No, only one Device can be exchanged per transaction.
What is the bill value when I avail the Exchange Offer?
The exchange value of your old Device is deducted from the final price of the new Device. You'll only be billed for the remaining amount at checkout.
Can you pick up my old Device from one address while delivering the new one to another?
No, the pickup and delivery must occur at the same address.
If I wish to return the new Device bought under the Exchange Offer, will my old Device be returned to me?
No, the old Device exchanged cannot be returned to you.
Can I exchange a different Device than the one I checked-in for Exchange?
No, you can only exchange the Device for which you have availed the Exchange Offer. Once the order is submitted, you must exchange the used Device that was described at the time of ordering.
Do I need all the original accessories and packaging for the used Device?
It is preferred that you return the used Device with its original accessories and packaging. However, it is not mandatory. You may complete the exchange process without the original accessories and packaging.
Can I exchange a Device received under a Government/NGO scheme?
No, Devices received under Government/NGO schemes cannot be exchanged due to legal restrictions.
NOTE: EFL reserves the right to amend these terms and conditions periodically. Warranty (if applicable) for the old Device shall secede at the time of exchange. Warranty Terms and Conditions as applicable on the new Device shall prevail as per the warranty terms provided with the product. AMC or such other service shall not be carried forward/apply to the new Device during the exchange.
These FAQs should provide clarity on how to proceed with the Exchange Offer for Devices. If you have any further questions, please feel free to contact our customer support at customercare@eurekaforbes.com.
