Frequently Asked Questions (FAQs) - Exchange Offer
1. How do I know if my Device is eligible for the Exchange Offer?
To check if your existing Device qualifies for exchange, navigate to https://www.eurekaforbes.com/ and visit the product page of the new Device and click on the 'Buy With Exchange' tab. Enter your pin code to verify if the Exchange Offer is available at your location. Only Devices meeting the eligibility criteria in the sole discretion of Eureka Forbes Ltd. (“EFL”) (such as no physical damage) shall be eligible for exchange. You can determine its exchange value by selecting the brand of your Device.
2. How do I avail the Exchange Offer?
Once you've confirmed your Device's eligibility and exchange value in the 'Buy With Exchange' tab, you'll see the final effective price of the new Device. Review and accept the Terms & Conditions of the Exchange Offer, then proceed to click on 'Buy Now' to place your order.
3. What is the Big Exchange Offer?
The Big Exchange Offer lets you exchange any small appliance, like a mixer, iron, blender, table fan, an old water purifier, etc., and get an additional discount on a new Eureka Forbes water purifier, vacuum cleaner, or air purifier. It’s a unique, single-step exchange and delivery process that offers great value and ease. Upgrade your essentials with this first-of-its-kind exchange offer for home appliances and enjoy smarter, healthier living.
4. How does the exchange process work?
The exchange home appliances offer is available exclusively on the Eureka Forbes website and is designed for ease and convenience. Here’s how it works:
1. Visit the Eureka Forbes website and select the product you want to purchase.
2. Click on the ‘Exchange and Buy’ option available on the product page.
3. Choose the old appliance you wish to exchange. Options include—water purifiers, vacuum cleaners, air purifiers, mixers, toasters, and more. The applicable discount for each item will be displayed.
4. Click ‘Apply Discount’ after selecting your desired old appliance that you want to give.
5. Enter your pincode to check if your location is eligible for the exchange offer.
6. The final discounted price will appear on the payment page.
7. It’s a single-step exchange—you hand over the old appliance at delivery and receive the new one at your doorstep. No checks, no delays. Plus, any condition is accepted, whether your appliance is working or not, with free doorstep pickup.
5. What appliances can I exchange for a new product?
You can exchange old home appliances like old vacuum cleaners, water purifiers, air purifiers, mixers, irons, blenders, or table fans as part of the offer. It’s a simple way to replace used appliances and upgrade to a new Eureka Forbes water purifier, vacuum, or air purifier. In exchange for your old product, you get an exclusive discount on the new Eureka Forbes product. The process is quick and convenient, making it easier than ever to exchange small appliances you no longer use.
6. What are the benefits of exchanging my old appliance?
Opting for a water purifier exchange or any home appliance exchange offer comes with several benefits. You get instant value for your old appliance, whether it’s working or not, without any checks or delays. You can enjoy added convenience with a single-step exchange process and free doorstep pickup. This hassle-free upgrade from Eureka Forbes not only saves you money on a new appliance but also supports eco-friendly disposal through responsible recycling.
7. How is the value of my old appliance determined?
The value of your old appliance is based on its category, current exchange offers, and recycling or buyback potential. Eligible items for the exchange offer for home appliances include water purifiers, vacuum cleaners, and other small kitchen appliances. The value of your old appliance is determined by its product category and the current exchange offer applicable to that category. Each eligible category has a fixed discount amount under the exchange program
8. Can I exchange appliances from any brand?
Yes, you can! The home appliances exchange offer is not restricted to any particular brand. Appliances from all manufacturers are accepted, making it easy for you to upgrade. As long as your old appliance falls under the eligible items listed, you can enjoy the benefits of the exchange.
9. How do I avail the Exchange Offer?
Once you've confirmed your Device's eligibility and exchange value in the 'Buy With Exchange' tab, you'll see the final effective price of the new Device. Review and accept the Terms & Conditions of the Exchange Offer, then proceed to click on 'Buy Now' to place your order.
10. What condition should the old appliance be in?
The old appliance can be in any condition—working or non-working. As long as it belongs to a supported product category, it is eligible for exchange.
11. Can I exchange more than one product for a single purchase?
Only one appliance can be exchanged per order.
12. What if the product I want to exchange isn’t listed in the available categories?
If your appliance isn’t listed among the eligible categories, it currently cannot be exchanged. Only the product categories listed are allowed for exchange.
13. Are there any documents required for the exchange?
No, you do not need to provide any documents for the exchange process.
14. Is the exchange offer available nationwide?
The exchange offer on kitchen appliances and other products is available in select locations across India. To check if the service is available in your area, simply enter your pincode on the product page before placing an order. If your location is eligible, you’ll be able to enjoy the convenience of doorstep pickup and delivery as part of the exchange process.
15. What is the bill value when I avail the Exchange Offer?
The exchange value of your old Device is deducted from the final price of the new Device. You'll only be billed for the remaining amount at checkout.
16. Can I combine the exchange offer with other promotions or discounts?
Yes, the exchange offer can be combined with other ongoing offers such as bank offers, coupon codes, and discounts, etc.
17. What happens to my old appliance after the exchange?
Old appliances collected through the exchange program are sent to certified recyclers for safe and responsible recycling, in compliance with e-waste management guidelines.
18. Can I cancel or change the exchange product after placing the order?
No, once the order is placed, you cannot change the exchange details. You will need to cancel and place a fresh order.
19. Will the delivery associate help uninstall the old appliance?
No, the delivery associate is not authorized to uninstall appliances. Please ensure the product is uninstalled and ready for pickup before the delivery agent visits.
20. What happens if my old appliance is rejected for exchange at the time of pickup?
If the appliance doesn’t match the declared category or violates the exchange terms, it may be rejected by the delivery associate. In such cases, the exchange discount will be revoked, and you’ll be required to pay the balance amount to complete the order.
21. Can I provide two different addresses for product exchange pickup and delivery?
We offer single doorbell service. This means both exchange and delivery happen at once to the same address. The delivery agent will be able to take your product for exchange only at the address where you have selected for product delivery.
22. If I wish to return the new Device bought under the Exchange Offer, will my old Device be returned to me?
No, the old Device exchanged cannot be returned to you.
23. Can I exchange a Device received under a Government/NGO scheme?
No, Devices received under Government/NGO schemes cannot be exchanged due to legal restrictions.
NOTE: EFL reserves the right to amend these terms and conditions periodically. Warranty (if applicable) for the old Device shall secede at the time of exchange. Warranty Terms and Conditions as applicable on the new Device shall prevail as per the warranty terms provided with the product. AMC or such other service shall not be carried forward/apply to the new Device during the exchange
These FAQs should provide clarity on how to proceed with the Exchange Offer for Devices. If you have any further questions, please feel free to contact our customer support at customercare@eurekaforbes.com
