Terms & Condition

1. Under this contract, Eureka Forbes Ltd. (Formerly Forbes Enviro Solutions Ltd.) undertakes to maintain your product used at the registered address.
2. 1. This contract provides for free replacement of consumables applicable and periodical service to the product as per year.
   
   1. a. Two periodical service would be provided for all domestic products. For all institutional products three periodical services would be provided. Eureka Forbes Ltd. has the right to combine mandatory service along with break down service.
   2. b. One set of consumable would be replaced for all the products.
   3. c. Pre filter replacement is not covered for product which was purchased from EFL without pre filter. However, if Pre filter has been purchased subsequently, additional AMC to be taken for pre filter apart from the water purifier AMC.
3. 2. The Contract covers replacement of worn-out / exhausted spare parts, including Ultra Violet Lamp with new / rectified spares for all products / attachments.
4. 3. Any additional visits during the contract period as and when required, in the event of any break down / malfunctioning of the equipment on intimation in this regard by the customer.
5. 4. The Contract shall not cover visits/replacement of parts under the following circumstances.
   
   1. a. Damage caused to the equipment due to floods, fire, accident, riot, breakage, pest, misuse,improper or negligent use, tampering, and leakage from pipes etc.
   2. b. Damage caused to the equipment due to failure to observe the operating instructions and precautions as mentioned in User's Manual
   3. c. Defects due to usage of non-recommended spares.
   4. d. Visits for customers re-training, for dismantling or for re-installation.
   5. e. Defects / Failures resulting from servicing / repairs done by a person other than the authorised representative of Eureka Forbes Limited.
   6. f. Where this equipment is under use for more than 8 hours a day continuously, unless otherwise agreed in writing by Eureka Forbes Ltd.
   7. g. Replacement of EVA Tube & PL tube, body parts, divertor valve, hose pipe of vacuum cleaner, batteries and transformer in case of security system and vacuum cleaners.
   8. h. With regard to repairing the existing worn-out / defective part(s) or replacing the same and ascertaining the presence of above circumstances, the decision of Eureka Forbes Limited shall be final. In any such event, Eureka Forbes Limited will submit a prior estimate for approval or bill for the work carried out at the prevailing rates
   9. i.In case of security systems failure due to mal-functioning of telephone line, telephone equipment or failure of external accessories, signal reception problem etc, spare parts burnt due to power fluctuation.
6. 5. This service is not applicable where the domestic water purifier is used tor commercial purpose
7. 6. The company or its authorised agents will be entitled to retain any defective parts replaced during this contract.
8. 7. Since under the terms of this contract, the company is liable to supply you free replacement of spare parts in certain circumstances, GST wherever liable will be borne by Eureka Forbes Limited.
9. 8. Services under this contract exclude the following :
   
   1. a. Painting of the body, top and bottom panels, and anodising the treatment chambers and electronic housing.
   2. b. Chrome plating of the nuts and other styling decorative materials
   3. c. Body parts & compressor, Cold tank, Gas Charging & Hot tank for applicable models are not covered on domestic & institutional AMC’s (If required, the same will be replaced on a chargeable basis).
10. 9. For repairs necessitating the removal of the product or any parts thereof, to Eureka Forbes Limited Service Centre or Factory, there shall be no additional charge for the labour. However, in such cases incidental expenses incurred like freight, packing, insurance, octroi, etc., will have to be borne by the customer.
11. 10. The equipment must be in good working condition and the same to be certified by the authorised representative of Eureka Forbes Limited, before this contract becomes effective. The customer shall pay the necessary charges in the first instance for rendering the equipment so workable, for which Eureka Forbes Limited will submit an estimate for approval. This clause does not apply if a contract is renewed from the next day of date of termination of the warranty period or previous contract period
12. 11. The equipment, Electricity & Water should be made available for servicing as and when our Authorised Service Technician calls on his periodical servicing visit. Failure to do so will be treated as a service rendered and no refund shall accrue on this account.
13. 12. Every visit by our Authorised Service Technician will be made within reasonable time from receipt of a complaint for breakdown of the equipment and will be made only during working hours of our Service Department and no visits will be made on Sundays / Holidays.
14. 13. The liability of Eureka Forbes Limited shall be limited to providing service and replacing spares as covered by this contract. Eureka Forbes Limited shall not be liable for damages, death, injuries or any consequential damages of what so ever nature to any person or property, by use or operation of the product
15. 14. In order to enable Eureka Forbes Limited to discharge its obligation under this contract, the customer shall notify in writing any change in his address within 10 days of such change. In default whereof, Eureka Forbes Limited shall not be obliged to perform its obligations under this contract till it receives such an intimation from the customer. In such an event the removal and re-installation of the Product / Attachment will be done at an additional cost as per the rates prevailing on that date.
16. 15. This contract is neither terminable before the expiry period nor transferable in the event of resale / gift to any other person
17. 16. This service contract is offered only within the municipal limits of your city. However, an additional amount of Rs. 100/- will be charged extra for each visit made beyond these limits but within the metropolitan area and will have to be paid in cash to the Service Technician attending for which a cash memo/ bill will be given.
18. 17. Contract charges are payable by Cash or Cheque / DD/Net Payment/Card favouring Eureka Forbes Limited in advance and payment shall accompany the signed copy of the contract and such payment shall be realised before the commencement of the contract period.
19. 18. Renewal of the Service Contract after its expiry will be at the sole discretion of Eureka Forbes Limited and depending upon the model / age of the product and usage period
20. 19.It shall not be the responsibility of Eureka Forbes Limited to send any reminder or any such communication to intimate the expiry or renewal of the contract The onus of renewing the contract rests with the owner.
21. 20. In the event of any complaint, please quote your name, address and the contract number to the nearest authorised service centre / call centre.
22. 21. This contract sets out all the terms and conditions of which Eureka Forbes Limited agrees to service the equipment and cancels and supersedes all prior agreements, undertakings or arrangements, oral or written between the parties on the subject matter.
23. 22. Modification and Variation : No-modification or variation of this Contract shall be binding unless it is made in writing and signed by the Contracting Parties.
24. 23. Force Majeure : Neither party shall be liable for the non-performance of its obligations under this agreement where such failure is due to force majeure i.e. due or attributable to any act of God, orders, restrictions or regulation of Government, Central or State, war working conditions, hostilities, riots, civil commotion, strike, lock out, labour trouble, explosion, or any other cause or circumstance of whatsoever nature beyond control.
25. 24. Upgradation : In case product needs upgradation due to reason not under control of Eureka Forbes Limited, customer has to accept upgradation at prevailing rate.
26. 25. Any date or period of time mentioned in this Contract should unless contended of mutual written be of the essence.
27. 26. Any disputes are Subject to Mumbai Jurisdiction.
28. 27. GST Terms:
    
    1. a. In case the customer is eligible for any exemption or lower rate of tax. the customer is responsible to provide the requisite details, documents, declarations or undertake any prescribed compliances for the purpose of tax exemptions / lower tax rates while entering into contractual agreement or before supply is made (whichever is earlier). In absence of the same, no tax exemption/ lower rates would be extended. Further, in case of any incorrect / incomplete / non-compliance on behalf of the customer and because of which a demand is made on Eureka Forbes Ltd.(Formerly Forbes Enviro Solutions Ltd.) by the tax authorities, the customer shall be immediately liable to pay the applicable taxes / amounts on such goods (including interest, penalty and associated litigation cost) if any upon notification by Eureka Forbes Ltd.(Formerly Forbes Enviro Solutions Ltd.).
    2. b. It is the responsibility of the customer to provide Eureka Forbes Ltd.(Formerly Forbes Enviro Solutions Ltd.) with appropriate records/ communication address to determine the relevant location of the recipient of service. In case of any tax or related demand due to failure of the customer to provide the correct address, the same will be borne by the customer. The determination of the location of supplier of service shall be the sole responsibility of Eureka Forbes Ltd.(Formerly Forbes Enviro Solutions Ltd.) and would be determined based on applicable GST provisions.
    3. c. HSN of goods/ SAC of services would be prescribed by Eureka Forbes Ltd.(Formerly Forbes Enviro Solutions Ltd.) and same would be used by the customer. In case of any disagreement over classification between Eureka Forbes Ltd.(Formerly Forbes Enviro Solutions Ltd.) and customer, the classification of Eureka Forbes Ltd.(Formerly Forbes Enviro Solutions Ltd.) would prevail. The customer may use the HSN/ SAC provided by Eureka Forbes Ltd.(Formerly Forbes Enviro Solutions Ltd.) or adopt a different HSN/ SAC as per their interpretation. In either case, Eureka Forbes Ltd.(Formerly Forbes Enviro Solutions Ltd.) should not be held responsible to indemnify any liability that arises on account of disputed related to HSN/ SAC classification.
    4. d. It is the responsibility of the customer to communicate the GSTN registration numbers of various states for the purpose of billing. In case no separate GSTN registration number is provided, then the GSTN registration number pertaining to the contractual address will be considered for the GST related compliances and taxability.
    5. e. Each goods/ service is being supplied separately and not complete single supply.
    6. f. Any other post supply discount that may be given to the customer would be communicated vide a 'Separate Document' before or at the time of supply providing the terms and conditions governing such discounts. It is the responsibility of customer for confirming reversal of input tax credit attributable to such discount.
    7. g. It is the responsibility of the customer to ensure that they undertake appropriate compliances under GST (ie filing of returns, claiming appropriate tax credits, etc) to ensure that there is no creditable tax cost included in the selling price to the final customer (ie the final customer gets the product without any creditable tax cost embedded in his purchase price).
    8. h. No changes to invoice would be requested by Customer once the details of the same are uploaded by Eureka Forbes Ltd.(Formerly Forbes Enviro Solutions Ltd.) in their GST return. Invoice, Debit notes or credit notes or supplementary invoices would be issued in permissible scenarios and timelines as prescribed in compliance with the GST Act and rules.
29. 28. For semi-comprehensive annual maintenance contract of Water Purifier all the above terms from 1 to 27 are applicable, except free replacement of Membrane, Compressor and Hot & cold tank. If required, the same will be replaced on a chargeable basis.
30. 29. The Company reserves right to collect additional amount to recover the cost that the Company may incur to comply with the laws/government guidelines due to Force Majeure Event and towards safety of customers and service personnel attending the service request subject to following :
    
    1. a. Such costs shall be temporary in nature and shall be collected against issuance of receipt.
    2. b. The additional amount will be charged to every customer whether the product is in warranty or out of warranty or under AMC;
    3. c. The additional amount is not included in any other maintenance contract of any nature whatsoever;
    4. d.The additional amount shall be payable for every service call. No additional cost will be collected for subsequent visit by technicians within 30 days of attending service call;
    5. e. The additional cost shall not be collected from customers who shall carry the product to the authorized service center of the Company for service or repairs. However, the cost of consumables and spare parts shall be levied as per the terms and conditions of AMC/warranty of the products.

Customer Care Support.

1. For Service of Aquaguard, please write to us at customercare@eurekaforbes.com or call us at 18602661177 / 7039883333

What's App Terms and conditions

1. “By Opting-in / accepting the Warranty Contract / accepting the Annual Maintenance Contract>, you (the customer) give a consent to Eureka Forbes Limited (EFL/We/Us) and its partners to communicate with you on WhatsApp, RCS and other channels for all its transactional and promotional messages/ communication needs (‘Services’). We will store your details responsibly and use it to enrich your experience with us. T&Cs applicable please visit WhatsApp & RCS Terms & Conditions for more details.”

AMC special discount offer Terms and Conditions

1. The offer-

   • In Contract -In Warranty

     	1 Year Discount	2 Year Discount	3 Year Discount
     RO	300	900	NA
     UV	100	250	400

   • Out of Contract - Out of Warranty

     	1 Year Discount	2 Year Discount	3 Year Discount
     RO	600	1800	NA
     UV	200	500	800

2. This special offer on AMC is applicable for select customers as identified by EFL up to 31st July 2023 only.
3. This offer is non-transferable and cannot be converted into cash or other offers.
4. AMC once purchased under this offer cannot be cancelled or monies refunded later.
5. Other terms & conditions as mentioned above on AMC purchase will be applicable for this offer.
6. EFL reserves the right to either continue, withdraw or extend this offer at its sole discretion.
7. This offer cannot be clubbed with any other existing offers on AMC purchase, product purchase, discounts, Share a smile offers etc.
8. This offer is applicable only for AMC purchase on www.eurekaforbes.com as per offer period terms and conditions.
9. This offer is applicable for select customers receiving the offer thru wa,email,sms or direct purchase on www.eurekaforbes.com as per eligibility.
10. Any disputes arising out of this offer will be subject to Mumbai jurisdiction.