No-hassle Return and
Replacement Policy

At Eureka Forbes, we believe in customer satisfaction and our responsibility to you doesn’t end with your product purchase. With our impeccable service guarantee, we assist you with a no-hassle, easy return and replacement policy - be it refunds, quality checks, or cancellations - all your questions are answered below.

Return and Replacement Policy

To deliver our promise of utmost customer satisfaction, we have a set of policies for quick returns, replacements, exchanges and cancellations that will help you get the best product for the investment made. Read more below.

30-days money-back guarantee
How can I return a product ordered from Eureka Forbes Limited?
Within what time period do I have to return the product?
How and when will I get my refund?
What do I do in case I was to cancel my order before the shipment reaches me?
What can I return?
When will I get my refund?
If I have chosen to pay via cash on delivery, how will I get the refund?
What are the details you require to process an NEFT refund?
Which are the products not eligible for returns and replacement?

Forbes Coronaguard (‘Product’): Purchase Terms
and Conditions (T&C)

Forbes Coronaguard (‘Product’): Purchase Terms and Conditions (T&C)

Each Purchase Order placed by the customer for Forbes Coronaguard is subject to these standard purchase terms and conditions and the customer shall be deemed to have agreed to be bound by such terms by placing the Product Order.

Definition

“Purchase terms and conditions” means the Terms and Conditions (T&Cs) contained herein are applied to Forbes Coronaguard product only and not to other existing products of Eureka Forbes.


"Company” means Eureka Forbes Ltd, Eureka Forbes, We, Our, Us.


"eurekaforbes.com" means the Eureka Forbes website owned and operated by Eureka Forbes Limited, which provides a venue to the users to buy the products listed / displayed.


"Customer" means and includes any User / Buyer / Purchaser/ You (the person or any legal entity) who accepts the offer for sale, through Eureka Forbes Limited by placing an order on the site.


"Product/s" connotes the ‘Forbes Coronaguard’ only.

Availability of product

Forbes Coronaguard will be available only on the EFL website www.eurekaforbes.com.

Return policy

Forbes Coronaguard, powered by Shycocan, sales are returnable subject to any manufacturing defects.

Order cancellation

Once the order is placed, it cannot be cancelled unless acceptance of such cancellation is agreed by us. We reserve the right to accept or reject any order placed, without assigning any reasons whatsoever. Cancellation of orders is possible only before the order is invoiced for shipment.

Replacement policy (in case of product manufacturing defects only)

To deliver utmost customer satisfaction, we have a set of policies for quick replacements that will help you get the best product for the investment made.

Warranty

If there is any manufacturing defect in the Product, the Company will repair or replace the defective parts or product within 12 months from the date of original purchase.

Delay in delivery

The Company shall deliver the Products within 45 days from the purchase of Product from the date of order. The Products will be dispatched to the address mentioned in the order form. In case the Company fails to deliver the Product within 45 days of order confirmation, a 100% refund will be initiated. In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address), any extra cost incurred by Eureka Forbes for redelivery shall be claimed from the user placing the order. The Company shall not be responsible for any delay in delivery of the Product due to any Force Majeure events or factors beyond our control.

Force Majeure events

The Company shall not be liable or held responsible for any delays or losses related to Products that arise directly or indirectly from Acts of God, severe weather conditions including but not limited to flood, heavy rain alerts, labour disputes, governmental actions, war, riots, epidemics, pandemics, Lockdown like the COVID-19 or any other circumstances or causes beyond the reasonable control of the Company.

How can I return Forbes Coronaguard ordered from Eureka Forbes Limited?
Within what time period do I have to return the product?
How and when will I get my refund?
What do I do in case I was to cancel my order before the shipment reaches me?
When will I get my refund?
What are the details you require to process an NEFT refund?

Miscellaneous Provisions

Limitation of liability:

Except for manufacturing defects, in no event the Company shall be liable to the customer or any other person for any indirect, incidental, consequential, or punitive damages, including any loss of property, personal injury, death, by use or operation of this product. No claim shall be entertained by the Company for any loss arising out of damage or shortage of Products.

Modifications:

The Company reserves the right to change, alter or modify the terms and conditions of the products as well as the design of the products from time to time in effecting a process of continuous development and innovation. The revised terms and conditions will be updated on the EFL website.

Choice of law:

These terms and conditions shall be construed in accordance with the applicable laws of India. The courts in Mumbai shall have exclusive jurisdiction in any dispute arising out or pertaining hereto.

Customer care support:

In case of any discrepancies or complaints, customers can reach out to us on our email id deepa.customercare@eurekaforbes.com / our helpline number 1860 266 1177.

Need more help?
 
WhatsApp Chat
 
Call
18602661177
 
Email Us
deepa.customercare@eurekaforbes.com
Need more help?
 
WhatsApp Chat
 
Call
18602661177
 
Email Us
deepa.customercare@eurekaforbes.com