How is drinking water unsafe?
A number of bacteria and viruses that are not visible to the eye are the major causes for the increase in water borne diseases, ruling out the assumptions of drinking water being safe and pure. Bacteria Causes: gastro-enteritis, typhoid, cholera, paratyphoid, dysentery and diarrhea. Virus Causes: polio, dysentery, gastro-enteritis, and diarrhea.
In addition, worm infestations are commonly caused through contaminated water.
The water quality in our country has changed over the past couple of years because of rapid urbanization and unchecked industrialization. The water is not only contaminated with bacteria, virus and cysts but also has dangerous levels of pesticides and arsenic, referred to as new age contaminants.
Why is it said that boiling water is not enough to purify it?
Boiling water only helps you remove the physical impurities that are present in water. That too, only if you boil the water for 20 minutes or more. It doesn’t tackle the chemical impurities that are present. On the contrary boiling water has shown to increase the chemical impurities that are present in water like nitrates and pesticides. It also removes dissolved oxygen from water which your body needs to aid digestion.
How do I know which water purifier will suit my office/home the best?
We have a team of experts who will help you understand the water source and choose an apt water purifier, based on the best technology.
During monsoon season, the outbreak of water borne diseases is very common, why?
During the rains, sewage water mixes with the drinking water source and thereby spreads across the distribution systems. It contaminates the water with pathogens that cause water borne diseases like cholera, typhoid, paratyphoid, jaundice, diarrhea, gastroenteritis, dysentery etc.
During monsoon season, corporation water is slightly colored and smells of Chlorine. Why?
During rainy season, the run-off rainwater washes off land pollutants along with eroded top soil, sewage, industrial and agricultural wastes and sediments to the river stream. These contaminants increase the bacterial load in water. Hence, more bleaching powder (more than the permissible limit) is added to the water to reduce high bacterial population. This activity triggers the formation of chlorine by-products in water.
If you use treated corporation water supplied by government authority, do you still need an Aquaguard?
The corporation water is not purified, but only treated. In most of the cases, water is treated or chlorinated using bleaching powder. Chlorination does not completely remove the impurities from water. Besides, chlorination itself contributes to making the water less potable, which means the water that reaches your kitchen, is loaded with impurities.
Is it true that Aquaguard removes the essential minerals in water?
Absolutely not! Aquaguard will not reduce essential minerals from water. The water purifier has a specially designed Mineral Guard Technology that prevents scaling on the quartz glazz tube of the UV chamber and retains the essential minerals in water.
Do you need to boil or filter purified water again?
Of course not! The advanced range of water purifiers that we provide serve as a complete purification system which gives you pure and safe water. Just fill your glass and drink! Also boiling purified water will not only alter the taste of the water but also removes essential minerals and nutrients, which is definitely not recommended.
How can I be sure that the water from my Aquaguard is safe?
We have strict quality norms at our manufacturing facilities, in fact our products are also tested at 135 reputed Indian and International Labs. Further, we offer water testing at our Water Labs (major cities) where we collect your water samples and test it at a very nominal charge.
How long can the Aquaguard purified water be stored?
For hygienic reasons, it is preferable to replace the stored water after two days. It is also advisable to store Aquaguard water in a cool and clean place, preferably in steel or glass containers. Avoid matkas or storage filters as they tend to breed microorganisms.
What is the power consumption of Aquaguard water purifiers?
The consumption of electricity in water purifiers is negligible compared to other electric equipments in your house. Aquaguard has a power consumption of 25 watts. It consumes 1-unit current in 40 hours, in which it can purify 4800 L of drinking water. On an average, we use 15 L of purified water per day in a house. According to this calculation, a household normally requires 7300 liters of water per year. So the electric consumption will be approximately 1.52 units per year. (Power consumption may vary slightly for different models)
Do you have any water testing facility of your own to test the water? What is the charge?
Yes, we do have a water testing facility of our own in major cities called Aquachek. We do the complete chemical and bacterial test at a nominal fee.
Is there a service backup available for Aquaguard? Do you have any dedicated service helpline?
With the largest after sales network in India, we have over 1100 service centres in all major cities in India with more than 5000 trained service technicians. We have a dedicated service helpline which is active 24X7. The help line number is 18602661177 / 7039883333
How do I place an online order?
You can buy the product of your choice in 4 simplified steps.
Step 1 : Click on the product of your choice
Step 2 : Add the product to cart
Step 3 : Go to the checkout page
Step 4 : Make an online payment
Can I be assured of complete safety when I shop online?
Our site is VeriSign secure ensuring complete security at every step of the transaction process. To learn more about eBuying on Eureka Forbes click here. What is the mode of payment for the product I purchase on Eureka Forbes?
You could choose to pay with your Credit Cards (Master and Visa) /Debit Cards (Master and Visa) or by logging into your bank’s Netbanking services. We also give you the convenience of paying for the product directly at the time of its arrival through the Cash on Delivery Mode.
How do I pay using a Credit card?
We accept all VISA and MasterCard issued in India. To pay using your Credit card, you will need your Credit card number, card expiry date, 3 digit CVV number (Card Verification Value - found on the back of your Credit card) and online 3D Secure password or an OTP (Verify this if OTP also works). After entering the card number, expiry date and CVV number on our website, you will be redirected to the Bank's page for entering the online 3D Secure password.
How do I pay using a Debit card?
We accept Debit cards (Master and Visa) of all banks in India. To pay using your Debit card, you will need to enter your Debit card number, card expiry date, 3 digit CVV number on our website. You will then be redirected to your Bank's page for entering your online password (issued to you by your Bank) to complete the payment.
Is it safe to use my Credit/Debit card on the Eureka Forbes website?
You can shop for your range of products with no second thoughts as all Credit card and Debit card payments are processed through secure and trusted payment gateway. The payment gateway uses latest 128-bit encryption technology to protect your card information while securely transmitting it to the bank for processing the payment.
Furthermore, the bank asks you to enter an online password (also known as 3D Secure password) which acts as an additional layer of security for your card transaction. This 3D Secure password is not printed anywhere on the card and is known only to you, giving you the added assurance that only you can use your card to make online purchases with us.
Are there any hidden charges when I make a purchase from the Eureka Forbes website (Octroi, Sales Tax)?
There is absolutely no hidden charge when you make an online purchase with us. The prices listed for all items are final and all-inclusive. The prices you see on our product pages are exactly what you pay for the item.
What is a 3D Secure password?
3D Secure is a free security service by VISA and MasterCard in partnership with the card issuing bank to secure your online Credit/Debit card transactions in the form of a password. This additional password is called 3D Secure password. The 3D Secure service is also known as Verified by VISA and MasterCard SecureCode.
How can I get the 3D Secure password for my Credit/Debit card?
You can register for the 3D Secure password for your Credit/Debit card by visiting your bank's website.
How do I make a Credit/Debit card or Internet Banking payment through my mobile?
Mobile payments are currently not supported on the Eureka Forbes mobile site. However, we are working on this and would soon be offering these payment options on mobile as well.
How can I return a product ordered from Eureka Forbes Limited?
To give you a hassle-free shopping experience Eureka Forbes Limited offers you a No Questions Asked Return Policy when you choose to make full payment on eurekaforbes.com. Within 30 days of receiving your shipment, you may return any item in its original packaging for a refund.
How and when will I get my refund?
The refund will be made to the same payment option(s) that you originally used to pay the order. We will replace the product or refund the amount (as per your request) within 3-7 working days.
Contact Us
If you still have questions that do not fall under any of these categories, then you can call us on 022 30454001 or SMS "EBUY " to 566775 to know more.
