OmbudsmanOmbudsman

If you are still not satisfied with the solution provided in Step 1 & Step 2 and your Service Request still remains unresolved, you may escalate your service request to the Ombudsman for a solution or directly contact the Ombudsman at Landline: 022 62601768 (on every second and fourth Thursday between 2:30 PM - 4:30 PM).

Escalate