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Escalate Your Service Request


We understand your needs and wish to help you with appropriate and timely resolution. Our escalation process is designed to help you reach out to the concerned personnel who are always here to address your queries.

Step 01

If you are not satisfied with the solution received, email our Customer Care Executive Ms. Anu Kotian.


Step 02

If your concerns have still not been addressed, you can Escalate your request to our Head of Customer Care, Ms. Vinath Hegde.



If you are still not satisfied with solution and your Service Request still remains unresolved, you may directly contact the Ombudsman for a solution at
Landline: 62601768 (on every second and fourth Thursday between 2:30 PM - 4:30 PM).