How do I place an online order?
You can buy the product of your choice in 4 simplified steps.
Step 1 : Click on the product of your choice
Step 2 : Add the product to cart
Step 3 : Go to the checkout page
Step 4 : Make an online payment
Can I be assured of complete safety when I shop online?
Our site is VeriSign secure ensuring complete security at every step of the transaction process. To learn more about eBuying on Eureka Forbes click here. What is the mode of payment for the product I purchase on Eureka Forbes?
You could choose to pay with your Credit Cards (Master and Visa) /Debit Cards (Master and Visa) or by logging into your bank’s Netbanking services. We also give you the convenience of paying for the product directly at the time of its arrival through the Cash on Delivery Mode.
How do I pay using a Credit card?
We accept all VISA and MasterCard issued in India. To pay using your Credit card, you will need your Credit card number, card expiry date, 3 digit CVV number (Card Verification Value - found on the back of your Credit card) and online 3D Secure password or an OTP (Verify this if OTP also works). After entering the card number, expiry date and CVV number on our website, you will be redirected to the Bank's page for entering the online 3D Secure password.
How do I pay using a Debit card?
We accept Debit cards (Master and Visa) of all banks in India. To pay using your Debit card, you will need to enter your Debit card number, card expiry date, 3 digit CVV number on our website. You will then be redirected to your Bank's page for entering your online password (issued to you by your Bank) to complete the payment.
Is it safe to use my Credit/Debit card on the Eureka Forbes website?
You can shop for your range of products with no second thoughts as all Credit card and Debit card payments are processed through secure and trusted payment gateway. The payment gateway uses latest 128-bit encryption technology to protect your card information while securely transmitting it to the bank for processing the payment.
Furthermore, the bank asks you to enter an online password (also known as 3D Secure password) which acts as an additional layer of security for your card transaction. This 3D Secure password is not printed anywhere on the card and is known only to you, giving you the added assurance that only you can use your card to make online purchases with us.
Are there any hidden charges when I make a purchase from the Eureka Forbes website (Octroi, Sales Tax)?
There is absolutely no hidden charge when you make an online purchase with us. The prices listed for all items are final and all-inclusive. The prices you see on our product pages are exactly what you pay for the item.
What is a 3D Secure password?
3D Secure is a free security service by VISA and MasterCard in partnership with the card issuing bank to secure your online Credit/Debit card transactions in the form of a password. This additional password is called 3D Secure password. The 3D Secure service is also known as Verified by VISA and MasterCard SecureCode.
How can I get the 3D Secure password for my Credit/Debit card?
You can register for the 3D Secure password for your Credit/Debit card by visiting your bank's website.
How do I make a Credit/Debit card or Internet Banking payment through my mobile?
Mobile payments are currently not supported on the Eureka Forbes mobile site. However, we are working on this and would soon be offering these payment options on mobile as well.
How can I return a product ordered from Eureka Forbes Limited?
To give you a hassle-free shopping experience Eureka Forbes Limited offers you a No Questions Asked Return Policy when you choose to make full payment on eurekaforbes.com. Within 30 days of receiving your shipment, you may return any item in its original packaging for a refund.
How and when will I get my refund?
The refund will be made to the same payment option(s) that you originally used to pay the order. We will replace the product or refund the amount (as per your request) within 3-7 working days.
Contact Us
If you still have questions that do not fall under any of these categories, then you can call us on 022 30454001 or SMS "EBUY " to 566775 to know more.
