What do I do in case I receive a defective / damaged item from Eureka Forbes Limited?
If an item ordered by you on Eureka Forbes is delivered to you in a damaged / defective
condition, please email us at firstname.lastname@example.org
for a replacement. When we ship out the replacement item to you, we will also have
the defective / damaged item picked up from you at our cost.
How can I return a product ordered from Eureka Forbes Limited?
To provide you a worry free shopping experience on Eureka Forbes Limited, we offer
you a No Questions Asked Return Policy when you choose to make full payment on eurekaforbes.com. Within 30 days of receiving your shipment,
you may return any unopened item in its original packaging, for a refund (excluding
Incase of any kind of malfunctioning or defect, the item will need to be taken to
the nearest customer service centre.
When you return your product, just indicate the reason for your return in a short
note (if you feel like it!), put the item and the note with the order number into
a secure package, affix our address note (our return address is given below) and
send it through a reliable courier or mail it to us. Our address for returns is
Customer Care Officer,
Eureka Forbes Ltd.,
B1/B2, 701, Marathon NextGen Innova,
Off Ganpat Rao Kadam Marg,
Mumbai – 400013. India
Email : email@example.com
We will refund to you the entire cost of the returned item, less shipping costs.
Please note that we will provide a refund facility only for products bought from
our online store.
Within what time period do I have to return the product?
You need to return any product bought from Eureka Forbes within a period of 30
days from the receipt of the shipment.
How and when will I get my refund?
Upon receipt of your package with the item in it, we will initiate the refund process.
The refund will be made to the same payment option(s) originally used to pay for
the order. Please note that in case you have used any vouchers, gift coupons, reward
points, we can only refund your account against these specific options and we will
not be able to return the same as a cheque.
What do I do in case I was to cancel my order before the shipment reaches me?
Please write to firstname.lastname@example.org
quoting your Customer Code and requesting for cancellation. Upon receiving your
request we will initiate the refund process. The refund will be made to the same
payment option(s) originally used to pay for the order. Please note that applicable
transaction charges would be deducted.