The centre is a 5000 square feet facility at NASEOH (National Society for Equal
Opportunities for the Handicapped) in Chembur, a Mumbai suburb and has been specially
designed for needs of the differently-abled. The main area of operation is a large
hall which has over 90 work stations, including 10 exclusively for people in wheelchairs.
Care has been taken to ensure easy mobility. The workstations are roomy, a foot
longer than the standard. Moreover there is enough space all around to allow easy
access, by both wheelchair and crutches.
The desktop computers have also been specially designed with all the controls on
top, so employees don’t have to reach down.
The employees working at EuroAble have been trained to attend customer calls.
The EuroAble employees were taken through a carefully planned training programme
which involved sharpening their communication skills, special coaching in English,
voice modulation and a thorough familiarization with all Eureka products.
At present, 80 employees work in 3 different shifts throughout the day. Soon the
call centre will employ 140 people and will cater to about 20,000 customer calls
in a day.