FAQs

 
How do I make a payment for a Eureka Forbes purchase?
We offer multiple methods to make payments for your order: Credit Cards (Master and Visa) & Debit Cards (Master and Visa). Our trusted payment gateway partners use secure encryption technology to protect your card information at all times.
How do I place an eBuy order? Is shopping safe on this site?
eBuying on Eureka Forbes is simple, secure and fast. We offer a variety of payment options including cash on delivery and product booking. Our site is Verisign secure ensuring complete security throughout the transaction process. To learn more about eBuying on Eureka Forbes click here
Are there any hidden charges when I make a purchase from the Eureka Forbes website
(Octroi, Sales Tax)?
There are absolutely no hidden charges when you make an online purchase with us. The prices listed for all items are final and all-inclusive. The prices you see on our product pages are exactly what you pay for the item.
What is Cash on Delivery??
If you do not prefer to make an online payment you can opt for the Cash-on-Delivery (C-O-D) payment method. With C-O-D you can pay us in cash at the time of actual delivery of product at your doorstep, without requiring you to make any advance payment.
How do I pay using a Credit card?
We accept all VISA and MasterCard issued in India. To pay using your Credit card, you will need your Credit card number, card expiry date, 3 digit CVV number (Card Verification Value - found on the back side of your Credit card) and online 3D Secure password. After entering the card number, expiry date and CVV number on our website, you will be redirected to the Bank's page for entering the online 3D Secure password.
How do I pay using a Debit card?
We accept Debit cards (Master and Visa) of all banks in India. To pay using your Debit card, you will need to enter your Debit card number, card expiry date, 3 digit CVV number on our website. You will then be redirected to your Bank's page for entering your online password (issued to you by your Bank) to complete the payment.
Is it safe to use my Credit/Debit card on the Eureka Forbes website?
Yes, shopping on our website is 100% safe. All Credit card and Debit card payments are processed through secure and trusted payment gateway. The payment gateway uses latest 128-bit encryption technology to protect your card information while securely transmitting it to the bank for processing the payment.

Furthermore, the bank asks you to enter an online password (also known as 3D Secure password) which acts as an additional layer of security for your card transaction. This 3D Secure password is not printed anywhere on the card and is known only to you, giving you the added assurance that only you can use your card to make purchases on the Internet. This makes your online transaction extremely safe and secure.

You can be assured that Eureka Forbes offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure.
What is a 3D Secure password?
3D Secure is a free security service by VISA and MasterCard in partnership with the card issuing bank to secure your online Credit/Debit card transactions through the use of an additional password. This additional password is called 3D Secure password. The 3D Secure service is also known as Verified by VISA and Mastercard SecureCode.
How can I get the 3D Secure password for my Credit/Debit card?
You can register for the 3D Secure password for your Credit/Debit card by visiting your bank's website.
How do I make a Credit/Debit card or Internet Banking payment through my mobile?
Mobile payments are currently not supported on the Eureka Forbes mobile site. However, we are working on this and would soon be offering these payment options on mobile as well.
How can I return a product ordered from Eureka Forbes Limited?
To provide you a worry free shopping experience on Eureka Forbes Limited, we offer you a No Questions Asked Return Policy when you choose to make full payment on eurekaforbes.com. Within 30 days of receiving your shipment, you may return any item in its original packaging for a refund.
How and when will I get my refund?
The refund will be made to the same payment option(s) originally used to pay for the order.
We will replace the product or refund the amount within 15-21 working days.
Contact Us
Couldn't find the information you need? Please call us at 022 30454001 or SMS "EBUY <pincode> " to 566775.
How is drinking water unsafe?
Most waterborne diseases are caused by the presence of bacteria and virus in water.
  • Bacteria Causes: gastro-enteritis, typhoid, cholera, paratyphoid, dysentery and diarrhoea.
  • Virus Causes: polio, dysentery, gastro-enteritis, and diarrhoea.
In addition, worm infestations are commonly caused through contaminated water.
Has the quality of water changed over the years? What are new age contaminants?
The water quality in our country has changed over the past couple of years because of rapid urbanization and unchecked industrialization.

The water is not only contaminated with bacteria, virus and cysts but also has dangerous levels of pesticides and arsenic, referred to as new age contaminants.
Why is it said that boiling water is not enough to purify it?
Boiling water only helps you remove the physical impurities that are present in water. That too, only if you boil the water for 20 minutes or more. It doesn’t tackle the chemical impurities that are present. On the contrary boiling water has shown to increase the chemical impurities that are present in water like nitrates and pesticides. It also removes dissolved oxygen from water which your body needs to aid digestion.
How do I know which water purifier I need for my office/home?
Before you buy a purifier you need to get your water tested to find out what water condition you are faced with. Once you get the results you can pick a purifier that is equipped with the right technology to treat your water.
During monsoon season, the outbreak of water borne diseases is very common, why?
During the rains, sewage water mixes with drinking water sources and the distribution systems. It contaminates the water with pathogens that cause water borne disease like cholera, typhoid, paratyphoid, jaundice, diarrhoea, gastroenteritis, dysentery etc.
During monsoon season, corporation water is slightly coloured and smells of Chlorine. Why?
During rainy season, the run-off rainwater washes off land pollutants along with eroded top soil, sewage, industrial and agricultural wastes and sediments to the river stream. These contaminants increase the bacterial load in water.

Hence, more bleaching powder (more than the permissible limit) is added to the water to reduce high bacterial population. This activity triggers the formation of chlorine by-products in water.
If you use treated corporation water supplied by government authority, do you still need an Aquaguard?
The corporation water is not purified, but only treated. In most of the cases, water is treated or chlorinated using bleaching powder. Chlorination does not completely remove the impurities from water. Besides, chlorination itself contributes to making the water less potable, which means the water that reaches your kitchen, is loaded with impurities.
Is it true that Aquaguard removes the essential minerals in water?
Absolutely not! Aquaguard will not reduce essential minerals from water. The specially designed Mineral Guard Technology produces electronic impulses which prevents scaling on the quartz glazz tube of the UV chamber and aids to retain the essential minerals in water.
Do you need to boil or filter purified water again?
Of course not! A complete purification system is one which gives you pure and safe water. Just fill your glass and drink! Also boiling purified water will not only alter the taste of the water but also remove essential minerals and nutrients.
How can I be sure that the water from my Aquaguard is safe?
We have strict quality norms at our manufacturing facilities, in fact our products are also tested at 135 reputed Indian and International Labs. Further, we offer water testing at our Water Labs (major cities) where we collect your water sample and test it at a very nominal charge.
How long can the Aquaguard purified water be stored?
Aquaguard water should be stored in a cool and clean place, preferably in steel or glass containers. Avoid matkas or storage filters as they tend to breed microorganisms. For hygienic reasons, it is preferable to replace the stored water after two days.
What is the power consumption of Aquaguard water purifiers?
The consumption of electricity in water purifiers is negligible compared to other electric equipments in your house. Aquaguard has a power consumption of 25 watts. It consumes 1 unit current in 40 hours, in which it can purify 4800 L of drinking water. On an average, we use 15 L of purified water per day in a house. According to this calculation, a household normally requires 7300 litres of water per year. So the electric consumption will be approximately 1.52 units per year. (Power consumption may vary slightly for different models)
Do you have any water testing facility of your own to test the water? What is the charge?
Yes, we do have a water testing facility of our own in major cities called Aquachek water testing facility. We do the complete chemical and bacterial test at a nominal fee.
How will I ensure there is service backup for Aquaguard? Do you have any dedicated service helpline?
We have over 1100 service centers in all major cities in India with more than 5000 trained service technicians. Ours is the largest after sales network in India. We have a dedicated service helpline which is active 24X7. The help line number is 3988 3333.
Dusting, sweeping and swabbing is part of our daily cleaning regime. Do I still need to invest in deep cleaning technology?
While your home may look clean on the surface, there may be invisible dust mites hiding in your home. Dusting and sweeping only displace the dust and doesn’t get rid of the smaller particles. Further, a wet swabbed floor attracts particles which helps bacteria breed. What you need is a robust cleaning technology that tackles both the visible and invisible dirt and dust. And leaves your home truly clean.
While using vacuum cleaners, is there a chance to get electrocuted?
Euroclean is "doubly insulated" with a PVC jacket to ensure complete safety.
Do higher amps result in better cleaning?
Consumers are often tempted to choose a vacuum cleaner based on the highest amperage, watts or horsepower, but these measurements are not accurate indicators of efficiency. They are simply numbers that measure the electrical current used by the vacuums' motor. What you should be looking for instead is the vacuum cleaners' airflow, suction and water lift. They are better indicators of performance.
I already own a Euroclean vacuum cleaner, can it be upgraded?
We offer accessories which will help you extend the use of your Euroclean vacuum cleaner. However, the motor etc., cannot be replaced.
Can dusting the house result in allergy?
When you dust your home, you are only unsettling the dust. Did you know that your home is filled with millions of invisible dust mites? They are so tiny that 1 gram of dust would contain 19000 of these bugs which release a potent 'allergen' that can trigger asthma, eczema and rhinitis!
Do the dust mites affect the other members of the house too, who are not involved in cleaning and dusting?
Yes, this is possible. From your sofa to the bed you sleep on – there are dust mites hiding in corners of your home that you probably wouldn’t have even guessed. They are known to trigger allergies like asthma, rhinitis and eczema. To protect your family, you need to invest in a robust cleaning system. One that not only tackles the visible dust, but also the invisible dust mites.
What is indoor air pollution?
Almost 90% of our time is spent indoors. Therefore, it’s critical that the quality of air we breathe inside our homes is of the highest quality. But research shows that indoor air can be up to 10 times more polluted than outdoor air. While certain pollutants like smoke, dust, paint and animal dander can be easily identified, others like bacteria, fungi, mold spores, pollen, viruses, etc., are hard to see with the naked eye. This makes them doubly dangerous.
How harmful is indoor air pollution?
Poor indoor air quality can trigger allergy flare-ups, asthma attacks and worsen existing respiratory conditions.
What are the symptoms of indoor air pollution?
If the air quality in your home is poor you may experience frequent headaches, perpetual colds, as well as chronic asthma. Other symptoms include headache, dizziness, and cough, irritation of the eyes, nose, and/or throat, runny nose, and difficulty in breathing, chest and/or abdominal pain, nausea, difficulty sleeping and rashes on your skin.
Does an Air Conditioner generate fresh air?
No, air conditioners do not generate new or fresh air. They simply recirculate the air that’s already present inside the room or vehicle.
What is an Air purifier?
An air purifier is a device which purifies indoor air and gives you pure and fresh air.
How can the Aeroguard air purifier help purify indoor air?
With its superior HEPA Filter, anti-bacterial pre-filter and 7-stage purification system removes dust, smoke and other harmful impurities present in the air in your home. At the same time, its double UV filtration system replenishes your home with pure, bacteria-free air.
What are the benefits of Aeroguard purifier?
Aeroguard air purifiers come with a 7 stage filtration process that cleans the air in your home. It eliminates indoor air pollutants like dust, smoke, animal dander, etc., and ensures that the air you breathe at home is pure and healthy.
Will one air purifier be enough to clean the air in the entire house?
No, a single air purifier will not clean the air in your entire house. Identify those rooms where you spend most of your time and install an air purifier for those rooms. For example the air quality in your bedroom is extremely important since you spend a considerable amount of time there. You can install an air purifier in your bedroom.
Where should I install my air purifier?
If you suffer from allergies (especially dust allergy), then the best place for an air purifier is your bedroom. It's essential to have clean air in your bedroom because you spend about a third of your life there.
What is a pre-filter in Aeroguard?
The pre-filters main function is to capture large particles such as dust, pollens, skin flakes, etc. The air first enters the pre filter. Another one of its features is to preserve and extend the life of other filters.
What is an electrostatic filter in Aeroguard?
Electrostatic filters use an electrostatic charge to attract pollutants and trap them on collector plates. It helps in removing fine dust particles, dust mites, pollens etc.
What is an activated carbon filter in Aeroguard?
This particular filter specializes in capturing and neutralizing common chemicals, gases, odours and tobacco smoke.
What is a HEPA filter?
HEPA stands for High Efficiency Particulate Air. HEPA filter removes at least 99.97% of all particles as small as 0.3 microns.
How do HEPA air purifiers work?
A HEPA filter removes at least 99.97% of all particles as small as 0.3 microns. HEPA was originally developed by the Atomic Energy Commission to capture radioactive dust particles. Allergens such as pollen, animal dander, mold spores, and dust get trapped in the filter. These contaminants and particles are not able to flow back into the circulation due to high absorbent pores of the HEPA.
What is HEPA made of?
HEPA filter is made up of glass fibres with very tiny passage that allows the air flow to pass through the material but not much else. Since the passage through the fibres of the media are so small, you need a lot of surface area for a reasonable amount of air flow to pass through the media. Therefore, this media is always folded in an accordion or zig-zag fashion to get a lot of surface area.
What is TiO2 Filter?
It is titanium dioxide. It is the naturally occurring oxide of titanium and its chemical formula is TiO2. It is also known as photocatalytic oxidation.
What are negative ions?
Negative ions are basically negatively charged particles. They help purify and freshen the air you breathe silently, optimally and safely. It eliminates pollen, mold spores, dust, pet dander and many other allergy causing particulates from the air you breathe. It circulates trillions of negative ions to neutralize floating pollutants throughout the room.
What are the benefits of Negative ions?
Negative ions helps in increasing the blood holding capacity in the body, body metabolism, respiratory system and make the environment more favourable.
How and when will I know that the filters need to be replaced?
Aeroguard range of air purifiers indicate when the HEPA filter needs to be replaced. Generally speaking, the life of the filter is 6 months to 1 year, depending on the usage and the ambient air quality.
What are the different types of Home Security Systems?
  • Video Door Phones
  • Intrusion Alarm Systems
  • CCTV Systems
  • Biometric Door Locks
  • Access Control Systems
What is a Video Door Phone? How does it help protect my family?
A Video Door Phone allows you to see who’s standing at your doorstep and communicate with them before you let them in.

It comprises of two parts. An outdoor camera that captures the image of the person at the door and an indoor monitor that displays the image of the person at the door. It allows audio and video communication.

Video Door Phones can also be connected to an electronic door lock and can be used to open doors remotely.
What is an Intrusion Alarm System?
An Intrusion Alarm System monitors your home or office 24X7 and helps detect break-ins. It also detects fires and gas leaks and informs the Central Monitoring Station. What's more, you and your neighbours are alerted immediately.

It comprises of a control panel and various detectors that are connected to the control panel wirelessly or with a wire.
The various Detectors are :

  • Motion Sensors : Detects motion in protected areas.
  • Magnetic Contacts : These are position sensors which can be installed on doors, windows, cupboards, air-conditioner ducts, safes and rolling shutters.
  • Gas Leak Detector : This detector senses LPG gas and potential fire hazards and sends out an alarm before they turn unmanageable.
  • Smoke Detector : Detects smoke and alerts occupants.
  • Glass Break Detector : Detects the sound of breaking glass.
  • Panic Switch : This switch alerts the Central Monitoring Station in an emergency, and can send the police, fire department or medical services to the rescue.
What is a Central Monitoring Station?
Security systems send their signals over your telephone line to a central monitoring station which is a facility that acts as the link between your home and the police, the fire department and emergency response authorities. A central station is manned 24 hours a day, 7 days a week by highly skilled operators who are trained to respond to emergencies. The station operator alerts the proper authorities and dispatches help.
What is a CCTV System?
A CCTV system helps in surveillance, monitoring and crime detection. It transmits television signals over cables without broadcasting through the air.

Components of CCTV system
  • Cameras : To capture images
  • DVRs or Digital Video Recorders : To record, process and playback the images captured by the cameras.
  • Monitors : To display the images.
A CCTV system can operate continuously or be used for a particular time period.
What is an Access Control System?
An Access Control System provides access to authorised personnel. It may record and report which person entered or left the facility. It indicates which door or area was accessed while within the facility. It also indicates the time at which each event occurred.

Components of Access Control System
  • Controller : It is the main processing unit.
  • Access Control Reader : It reads the credentials from an access card and allows access through control points, typically a locked door.
  • Proximity Card : It incorporates a radio frequency through a small chip embedded within, which emits the frequency that is recognized by the proximity card reader.
  • Electromagnetic Lock: It is a device used to control the access through a door.
What is a Biometric Door Lock?
A Biometric Door Lock allows you to safeguard and protect your property without using a key to lock and unlock your door. Only someone with authorized access can successfully pass a biometric reader.

Because good friends keep in touch!

Say hello to us online.