How do I make
a payment for a Eureka Forbes purchase?
We offer multiple methods to make payments for your order: Credit Cards (Master
and Visa) & Debit Cards (Master and Visa). Our trusted payment gateway partners
use secure encryption technology to protect your card information at all times.
How do I place
an eBuy order? Is shopping safe on this site?
eBuying on Eureka Forbes is simple, secure and fast. We offer a variety of payment
options including cash on delivery and product booking. Our site is Verisign secure
ensuring complete security throughout the transaction process. To learn more about
eBuying on Eureka Forbes click here
Are there any
hidden charges when I make a purchase from the Eureka Forbes website
(Octroi, Sales Tax)?
There are absolutely no hidden charges when you make an online purchase with us.
The prices listed for all items are final and all-inclusive. The prices you see
on our product pages are exactly what you pay for the item.
What is Cash
If you do not prefer to make an online payment you can opt for the Cash-on-Delivery
(C-O-D) payment method. With C-O-D you can pay us in cash at the time of actual
delivery of product at your doorstep, without requiring you to make any advance
How do I pay
using a Credit card?
We accept all VISA and MasterCard issued in India. To pay using your Credit card,
you will need your Credit card number, card expiry date, 3 digit CVV number (Card
Verification Value - found on the back side of your Credit card) and online 3D Secure
password. After entering the card number, expiry date and CVV number on our website,
you will be redirected to the Bank's page for entering the online 3D Secure password.
How do I pay
using a Debit card?
We accept Debit cards (Master and Visa) of all banks in India. To pay using your
Debit card, you will need to enter your Debit card number, card expiry date, 3 digit
CVV number on our website. You will then be redirected to your Bank's page for entering
your online password (issued to you by your Bank) to complete the payment.
Is it safe to
use my Credit/Debit card on the Eureka Forbes website?
Yes, shopping on our website is 100% safe. All Credit card and Debit card payments
are processed through secure and trusted payment gateway. The payment gateway uses
latest 128-bit encryption technology to protect your card information while securely
transmitting it to the bank for processing the payment.
What is a 3D
Furthermore, the bank asks you to enter an online password (also known as 3D Secure
password) which acts as an additional layer of security for your card transaction.
This 3D Secure password is not printed anywhere on the card and is known only to
you, giving you the added assurance that only you can use your card to make purchases
on the Internet. This makes your online transaction extremely safe and secure.
You can be assured that Eureka Forbes offers you the highest standards of security
currently available on the internet so as to ensure that your shopping experience
is private, safe and secure.
3D Secure is a free security service by VISA and MasterCard in partnership with
the card issuing bank to secure your online Credit/Debit card transactions through
the use of an additional password. This additional password is called 3D Secure
password. The 3D Secure service is also known as Verified by VISA and Mastercard
How can I get
the 3D Secure password for my Credit/Debit card?
You can register for the 3D Secure password for your Credit/Debit card by visiting
your bank's website.
How do I make
a Credit/Debit card or Internet Banking payment through my mobile?
Mobile payments are currently not supported on the Eureka Forbes mobile site. However,
we are working on this and would soon be offering these payment options on mobile
How can I return
a product ordered from Eureka Forbes Limited?
To provide you a worry free shopping experience on Eureka Forbes Limited, we offer
you a No Questions Asked Return Policy when you choose to make full payment on eurekaforbes.com.
Within 30 days of receiving your shipment, you may return any item in its original
packaging for a refund.
How and when
will I get my refund?
The refund will be made to the same payment option(s) originally used to pay for
We will replace the product or refund the amount within 15-21 working days.
Couldn't find the information you need? Please call us at 022 30454001 or SMS "EBUY
" to 566775.
How is drinking
Has the quality
of water changed over the years? What are new age contaminants?
Most waterborne diseases are caused by the presence of bacteria and virus in water.
- Bacteria Causes: gastro-enteritis, typhoid, cholera, paratyphoid, dysentery and
- Virus Causes: polio, dysentery, gastro-enteritis, and diarrhoea.
In addition, worm infestations are commonly caused through contaminated water.
The water quality in our country has changed over the past couple of years because
of rapid urbanization and unchecked industrialization.
Why is it said
that boiling water is not enough to purify it?
The water is not only contaminated with bacteria, virus and cysts but also has dangerous
levels of pesticides and arsenic, referred to as new age contaminants.
Boiling water only helps you remove the physical impurities that are present in
water. That too, only if you boil the water for 20 minutes or more. It doesn’t tackle
the chemical impurities that are present. On the contrary boiling water has shown
to increase the chemical impurities that are present in water like nitrates and
pesticides. It also removes dissolved oxygen from water which your body needs to
How do I know
which water purifier I need for my office/home?
Before you buy a purifier you need to get your water tested to find out what water
condition you are faced with. Once you get the results you can pick a purifier that
is equipped with the right technology to treat your water.
season, the outbreak of water borne diseases is very common, why?
During the rains, sewage water mixes with drinking water sources and the distribution
systems. It contaminates the water with pathogens that cause water borne disease
like cholera, typhoid, paratyphoid, jaundice, diarrhoea, gastroenteritis, dysentery
season, corporation water is slightly coloured and smells of Chlorine. Why?
During rainy season, the run-off rainwater washes off land pollutants along with
eroded top soil, sewage, industrial and agricultural wastes and sediments to the
river stream. These contaminants increase the bacterial load in water.
If you use
treated corporation water supplied by government authority, do you still need an
Hence, more bleaching powder (more than the permissible limit) is added to the water
to reduce high bacterial population. This activity triggers the formation of chlorine
by-products in water.
The corporation water is not purified, but only treated. In most of the cases, water
is treated or chlorinated using bleaching powder. Chlorination does not completely
remove the impurities from water. Besides, chlorination itself contributes to making
the water less potable, which means the water that reaches your kitchen, is loaded
Is it true
that Aquaguard removes the essential minerals in water?
Absolutely not! Aquaguard will not reduce essential minerals from water. The specially
designed Mineral Guard Technology produces electronic impulses which prevents scaling
on the quartz glazz tube of the UV chamber and aids to retain the essential minerals
Do you need
to boil or filter purified water again?
Of course not! A complete purification system is one which gives you pure and safe
water. Just fill your glass and drink! Also boiling purified water will not only
alter the taste of the water but also remove essential minerals and nutrients.
How can I be
sure that the water from my Aquaguard is safe?
We have strict quality norms at our manufacturing facilities, in fact our products
are also tested at 135 reputed Indian and International Labs. Further, we offer
water testing at our Water Labs (major cities) where we collect your water sample
and test it at a very nominal charge.
How long can
the Aquaguard purified water be stored?
Aquaguard water should be stored in a cool and clean place, preferably in steel
or glass containers. Avoid matkas or storage filters as they tend to breed microorganisms.
For hygienic reasons, it is preferable to replace the stored water after two days.
What is the
power consumption of Aquaguard water purifiers?
The consumption of electricity in water purifiers is negligible compared to other
electric equipments in your house. Aquaguard has a power consumption of 25 watts.
It consumes 1 unit current in 40 hours, in which it can purify 4800 L of drinking
water. On an average, we use 15 L of purified water per day in a house. According
to this calculation, a household normally requires 7300 litres of water per year.
So the electric consumption will be approximately 1.52 units per year. (Power consumption
may vary slightly for different models)
Do you have
any water testing facility of your own to test the water? What is the charge?
Yes, we do have a water testing facility of our own in major cities called Aquachek
water testing facility. We do the complete chemical and bacterial test at a nominal
How will I
ensure there is service backup for Aquaguard? Do you have any dedicated service
We have over 1100 service centers in all major cities in India with more than 5000
trained service technicians. Ours is the largest after sales network in India. We
have a dedicated service helpline which is active 24X7. The help line number is
and swabbing is part of our daily cleaning regime. Do I still need to invest in
deep cleaning technology?
While your home may look clean on the surface, there may be invisible dust mites
hiding in your home. Dusting and sweeping only displace the dust and doesn’t get
rid of the smaller particles. Further, a wet swabbed floor attracts particles which
helps bacteria breed. What you need is a robust cleaning technology that tackles
both the visible and invisible dirt and dust. And leaves your home truly clean.
vacuum cleaners, is there a chance to get electrocuted?
Euroclean is "doubly insulated" with a PVC jacket to ensure complete safety.
Do higher amps
result in better cleaning?
Consumers are often tempted to choose a vacuum cleaner based on the highest amperage,
watts or horsepower, but these measurements are not accurate indicators of efficiency.
They are simply numbers that measure the electrical current used by the vacuums'
motor. What you should be looking for instead is the vacuum cleaners' airflow, suction
and water lift. They are better indicators of performance.
I already own
a Euroclean vacuum cleaner, can it be upgraded?
We offer accessories which will help you extend the use of your Euroclean vacuum
cleaner. However, the motor etc., cannot be replaced.
the house result in allergy?
When you dust your home, you are only unsettling the dust. Did you know that your
home is filled with millions of invisible dust mites? They are so tiny that 1 gram
of dust would contain 19000 of these bugs which release a potent 'allergen' that
can trigger asthma, eczema and rhinitis!
Do the dust
mites affect the other members of the house too, who are not involved in cleaning
Yes, this is possible. From your sofa to the bed you sleep on – there are dust mites
hiding in corners of your home that you probably wouldn’t have even guessed. They
are known to trigger allergies like asthma, rhinitis and eczema. To protect your
family, you need to invest in a robust cleaning system. One that not only tackles
the visible dust, but also the invisible dust mites.
What is indoor
Almost 90% of our time is spent indoors. Therefore, it’s critical that the quality
of air we breathe inside our homes is of the highest quality. But research shows
that indoor air can be up to 10 times more polluted than outdoor air. While certain
pollutants like smoke, dust, paint and animal dander can be easily identified, others
like bacteria, fungi, mold spores, pollen, viruses, etc., are hard to see with the
naked eye. This makes them doubly dangerous.
is indoor air pollution?
Poor indoor air quality can trigger allergy flare-ups, asthma attacks and worsen
existing respiratory conditions.
What are the
symptoms of indoor air pollution?
If the air quality in your home is poor you may experience frequent headaches, perpetual
colds, as well as chronic asthma. Other symptoms include headache, dizziness, and
cough, irritation of the eyes, nose, and/or throat, runny nose, and difficulty in
breathing, chest and/or abdominal pain, nausea, difficulty sleeping and rashes on
Does an Air
Conditioner generate fresh air?
No, air conditioners do not generate new or fresh air. They simply recirculate the
air that’s already present inside the room or vehicle.
What is an
An air purifier is a device which purifies indoor air and gives you pure and fresh
How can the
Aeroguard air purifier help purify indoor air?
With its superior HEPA Filter, anti-bacterial pre-filter and
7-stage purification system removes dust, smoke and other harmful impurities present
in the air in your home. At the same time, its double UV filtration system replenishes
your home with pure, bacteria-free air.
What are the
benefits of Aeroguard purifier?
Aeroguard air purifiers come with a 7 stage filtration process that cleans the air
in your home. It eliminates indoor air pollutants like dust, smoke, animal dander,
etc., and ensures that the air you breathe at home is pure and healthy.
Will one air
purifier be enough to clean the air in the entire house?
No, a single air purifier will not clean the air in your entire house. Identify
those rooms where you spend most of your time and install an air purifier for those
rooms. For example the air quality in your bedroom is extremely important since
you spend a considerable amount of time there. You can install an air purifier in
I install my air purifier?
If you suffer from allergies (especially dust allergy), then the best place for
an air purifier is your bedroom. It's essential to have clean air in your bedroom
because you spend about a third of your life there.
What is a pre-filter
The pre-filters main function is to capture large particles such as dust, pollens,
skin flakes, etc. The air first enters the pre filter. Another one of its features
is to preserve and extend the life of other filters.
What is an
electrostatic filter in Aeroguard?
Electrostatic filters use an electrostatic charge to attract pollutants and trap
them on collector plates. It helps in removing fine dust particles, dust mites,
What is an
activated carbon filter in Aeroguard?
This particular filter specializes in capturing and neutralizing common chemicals,
gases, odours and tobacco smoke.
What is a HEPA
HEPA stands for High Efficiency Particulate Air. HEPA filter removes at least 99.97%
of all particles as small as 0.3 microns.
How do HEPA
air purifiers work?
A HEPA filter removes at least 99.97% of all particles as small as 0.3 microns.
HEPA was originally developed by the Atomic Energy Commission to capture radioactive
dust particles. Allergens such as pollen, animal dander, mold spores, and dust get
trapped in the filter. These contaminants and particles are not able to flow back
into the circulation due to high absorbent pores of the HEPA.
What is HEPA
HEPA filter is made up of glass fibres with very tiny passage that allows the air
flow to pass through the material but not much else. Since the passage through the
fibres of the media are so small, you need a lot of surface area for a reasonable
amount of air flow to pass through the media. Therefore, this media is always folded
in an accordion or zig-zag fashion to get a lot of surface area.
What is TiO2
It is titanium dioxide. It is the naturally occurring oxide of titanium and its
chemical formula is TiO2. It is also known as photocatalytic oxidation.
What are negative
Negative ions are basically negatively charged particles. They help purify and freshen
the air you breathe silently, optimally and safely. It eliminates pollen, mold spores,
dust, pet dander and many other allergy causing particulates from the air you breathe.
It circulates trillions of negative ions to neutralize floating pollutants throughout
What are the
benefits of Negative ions?
Negative ions helps in increasing the blood holding capacity in the body, body metabolism,
respiratory system and make the environment more favourable.
How and when
will I know that the filters need to be replaced?
Aeroguard range of air purifiers indicate when the HEPA filter needs to be replaced.
Generally speaking, the life of the filter is 6 months to 1 year, depending on the usage and the ambient air quality.
What are the
different types of Home Security Systems?
What is a Video
Door Phone? How does it help protect my family?
- Video Door Phones
- Intrusion Alarm Systems
- CCTV Systems
- Biometric Door Locks
- Access Control Systems
A Video Door Phone allows you to see who’s standing at your doorstep and communicate
with them before you let them in.
What is an
Intrusion Alarm System?
It comprises of two parts. An outdoor camera that captures the image of the person
at the door and an indoor monitor that displays the image of the person at the door.
It allows audio and video communication.
Video Door Phones can also be connected to an electronic door lock and can be used
to open doors remotely.
What is a Central
An Intrusion Alarm System monitors your home or office 24X7 and helps detect break-ins.
It also detects fires and gas leaks and informs the Central Monitoring Station.
What's more, you and your neighbours are alerted immediately.
It comprises of a control panel and various detectors that are connected to the
control panel wirelessly or with a wire.
The various Detectors are :
- Motion Sensors : Detects motion in protected areas.
- Magnetic Contacts : These are position sensors which can be installed
on doors, windows, cupboards, air-conditioner ducts, safes and rolling shutters.
- Gas Leak Detector : This detector senses LPG gas and potential
fire hazards and sends out an alarm before they turn unmanageable.
- Smoke Detector : Detects smoke and alerts occupants.
- Glass Break Detector : Detects the sound of breaking glass.
- Panic Switch : This switch alerts the Central Monitoring Station
in an emergency, and can send the police, fire department or medical services to
Security systems send their signals over your telephone line to a central monitoring
station which is a facility that acts as the link between your home and the police,
the fire department and emergency response authorities. A central station is manned
24 hours a day, 7 days a week by highly skilled operators who are trained to respond
to emergencies. The station operator alerts the proper authorities and dispatches
What is a CCTV
What is an
Access Control System?
A CCTV system helps in surveillance, monitoring and crime detection. It transmits
television signals over cables without broadcasting through the air.
Components of CCTV system
- Cameras : To capture images
- DVRs or Digital Video Recorders : To record, process and playback
the images captured by the cameras.
- Monitors : To display the images.
A CCTV system can operate continuously or be used for a particular time period.
What is a Biometric
An Access Control System provides access to authorised personnel. It may record
and report which person entered or left the facility. It indicates which door or
area was accessed while within the facility. It also indicates the time at which
each event occurred.
Components of Access Control System
- Controller : It is the main processing unit.
- Access Control Reader : It reads the credentials from an access
card and allows access through control points, typically a locked door.
- Proximity Card : It incorporates a radio frequency through a small
chip embedded within, which emits the frequency that is recognized by the proximity
- Electromagnetic Lock: It is a device used to control the access
through a door.
A Biometric Door Lock allows you to safeguard and protect your property without
using a key to lock and unlock your door. Only someone with authorized access can
successfully pass a biometric reader.