FAQs

 
How do I make a payment for a Eureka Forbes purchase?
We offer multiple methods to make payments for your order: Credit Cards (Master and Visa) & Debit Cards (Master and Visa). Our trusted payment gateway partners use secure encryption technology to protect your card information at all times.
How do I place an eBuy order? Is shopping safe on this site?
eBuying on Eureka Forbes is simple , secure and fast. We offer a variety of payment options including cash on delivery and product booking. Our site is Verisign secure ensuring complete security throughout the transaction process. To learn more about eBuying on Eureka Forbes click here
Are there any hidden charges when I make a purchase from the Eureka Forbes website
(Octroi, Sales Tax)?
There are absolutely no hidden charges when you make a purchase online with us. The prices listed for all items are final and all-inclusive. The prices you see on our product pages are exactly what you pay for the item.
What is Cash on Delivery??
If you do not prefer to make an online payment you can opt for the Cash-on-Delivery (C-O-D) payment method. With C-O-D you can pay us in cash at the time of actual delivery of product at your doorstep, without requiring you to make any advance payment.
How do I pay using a Credit card?
We accept all VISA and MasterCard issued in India. To pay using your Credit card, you will need your Credit card number, Card expiry date, 3 digit CVV number (Card Verification Value - found on the back side of your Credit card) and online 3D Secure password. After entering the card number, expiry date and CVV number on our website, you will be redirected to the Bank's page for entering the online 3D Secure password.
How do I pay using a Debit card?
We accept Debit cards (Master and Visa) of all banks in India. To pay using your Debit card, you will need to enter your Debit card number, Card expiry date, 3 digit CVV number on our website. You will then be redirected to your Bank's page for entering your online password (issued to you by your Bank) to complete the payment.
Is it safe to use my Credit/Debit card on the Eureka Forbes website?
Yes, shopping on our website is 100% safe. All Credit card and Debit card payments are processed through secure and trusted payment gateway. The payment gateway uses latest 128-bit encryption technology to protect your card information while securely transmitting it to the Banks for processing the payment.

Furthermore, the Banks ask you to enter an online password (also known as 3D Secure password) which acts as an additional layer of security for your card transaction. This 3D Secure password is not printed anywhere on the card and is known only to you, giving you the added assurance that only you can use your card to make purchases on the Internet. This makes your online transaction extremely safe and secure.

You can be assured that Eureka Forbes offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure.
What is a 3D Secure password?
3D Secure is a free security service by VISA and MasterCard in partnership with card issuing Banks to secure your online Credit/Debit card transactions through the use of an additional password. This additional password is called 3D Secure password. The 3D Secure service is also known as Verified by VISA and Mastercard SecureCode.
How can I get the 3D Secure password for my Credit/Debit card?
You can register for the 3D Secure password for your Credit/Debit card by visiting your Bank's website.
How do I make a Credit/Debit card or Internet Banking payment through my mobile?
Mobile payments are currently not supported on the Eureka Forbes mobile site. However, we are working on this and would soon be offering these payment options on mobile as well.
How can I return a product ordered from Eureka Forbes Limited?
To provide you a worry free shopping experience on Eureka Forbes Limited, we offer you a No Questions Asked Return Policy when you choose to make full payment on eurekaforbes.com. Within 30 days of receiving your shipment, you may return any item in its original packaging for a refund.
How and when will I get my refund?
The refund will be made to the same payment option(s) originally used to pay for the order.
Contact Us
Couldn't find the information you needed? Please call us at 022 30454001 or SMS "EBUY <pincode> " to 566775.
Why water is essential for human body?
  • Human body needs water to function smoothly and efficiently.
  • Water also plays a vital role in transporting oxygen and nutrients to the cells, assimilation of nutrients and waste transportation.
  • Water is also required to regulate the body temperature and even eliminates toxins from the body.
How is drinking water unsafe?
  • Bacteria and Virus cause most of the commonly found water borne diseases.
    • Bacteria Causes: Gastro-enteritis, Typhoid, Cholera, Paratyphoid, Dysentery and Diarrhoea.
    • Virus Causes: Polio, Dysentery, Gastro-enteritis, Diarrhoea.
  • In addition, worm infestations are commonly caused through contaminated water.
Has the quality of water changed over years? What are new age contaminants?
  • As the water quality deteriorated due to rapid urbanization and unchecked industrialization, the water condition also changed.
  • Water not only has bacteria, virus, cysts but now also have lead and dangerous levels of pesticides, arsenic referred to as new age contaminants.
What is water purification?
  • Water purification generally means freeing water from any kind of impurity it contains, such as physico-chemical contaminants or micro organisms.
  • Water purification process contains many steps. The steps that need to be progressed depend on the kind of impurities that are found in the water. This can differ very much for different types of water.
How is UV Purification superior compared to other methods like boiling, using candle
filters etc.?
Conventional methods of water purification commonly used in homes like boiling, filtering or using candle filters have limitations. Boiling for instance, to make the water consumable, should be done for at least 20-25 minutes after water reaches boiling point. Further, while the water is being cooled and stored in containers or bottles, there is always the risk of recontamination. This makes this commonly adopted method impractical, time consuming and often not completely safe.
Do ultraviolet rays really kill bacteria?
Ultraviolet treatment is an international, time tested technology for water purification. Ultraviolet rays of 253.7 Nanometers wavelength damage the DNA of bacteria leading to cell death. If water is kept in contact with ultraviolet rays of the above specified intensity for a certain contact time, then all water-borne disease-causing bacteria and virus will be inactivated.
Is UV (Ultraviolet) light dangerous?
Direct exposure to strong doses of UV light at a close range is dangerous. However in Aquaguard, UV chamber is completely enclosed and no UV light is allowed to escape. There is no chance of exposure to UV light.
What is Reverse Osmosis Technology in water purification?
It is the process by which water molecules are forced through a 0.0001 micron semi permeable membrane by water pressure. Long sheets of the membrane (TFC - Thin Film Composite) are ingeniously sandwiched together and rolled up around a hollow central tube in a spiral fashion. They are available in different sizes for processing different quantities of water. This process of purification is mainly meant to reduce the 'salt content' from the water.
Why is it said that boiling is not a 'complete' method?
  • While boiling the water, all the dissolved oxygen escape and make the water tasteless. Dissolved oxygen is required in our body for easy digestion.
  • Moreover while boiling the water, the concentration of the chemical impurities will increase i.e. nitrates, pesticides etc.
  • We cannot remove physical impurities through boiling. To kill micro organisms we need to boil water for a minimum of 20 minutes for 100% success rate.
  • Boiling is a time consuming, expensive and non eco-friendly method.
Is usage of canned or packaged drinking water safe and healthy?
  • In most of the manufacturing units, the processing environment is unhygienic and do not have BIS certification.
  • Normally PET bottles are supposed to be used and disposed but these players do more than 60 fillings, making the bottle unsterile (chances of microbial contamination). This water will not supply any minerals to our body and causes osteoporosis (weakening of bones).
  • That's why canned water is not recommended for regular use.
What is the difference between purified water and bottled mineral water?
  • A reliable, complete water purifier should give you water that is physically, chemically and microbiologically pure. More importantly, it should be such that the water is 100 percent pure at the time of use with no scope for recontamination.
  • Bottled mineral water is unfortunately not purified at point of use. Therefore, there can be a chance of recontamination if stringent quality control measures are not followed.
  • Also, bottled mineral water proves to be quite expensive if consumed on a regular basis.
I use a storage filter and the water is crystal clear.
  • Clear water does not mean safe water. Most of the storage devices use only ceramic filters capable of removing merely the dust, dirt and mud particles.
  • There is no device inside the storage filter to remove the chemicals and bacterial load from water.
  • Over a period of time, the mud particles will settle on the surface and deep inside, then these filters act as a breeding ground for bacteria which will come along with the filtered water.
  • Hence, a storage filter is not a complete purifier.
We use bore-well water and find it great.
  • Bore-well water is groundwater and it is prone to all the contamination.
  • The outskirts of the city which were agricultural lands, have now become part of the city with more residential colonies. The water from these areas contains high level of nitrates, fertilizers and pesticides.
  • It may also contain high level of inorganic salts (TDS & Hardness) which makes water not-potable. Moreover the water quality of bore wells changes very frequently and this depends upon the quantity of water drawn from the bore well.
During monsoon season, the outbreak of water borne diseases is very common, why?
During rainy season, sewage water mixes with drinking water sources and the distribution systems. Sewage is the main source of pathogens, causing water borne disease like cholera, typhoid, paratyphoid, jaundice, diarrhea, gastroenteritis, dysentery etc. These diseases spread very fast through drinking water during rainy season.
During rainy season, corporation water is slightly colored and smells of Chlorine, why?
  • During rainy season, the run-off rainwater washes off land pollutants along with eroded top soil, sewage, industrial and agricultural wastes and sediments to the river stream.
  • These contaminants render the water nutrient-rich, thereby resulting in increased bacterial load.
  • Hence, more bleaching powder (more than the permissible limit) is added to the water to reduce high bacterial population. This activity triggers the formation of chlorine byproducts (Trihalomethanes and chloramines) in water.
What is Chlorination? Is it effective?
Chlorination is usually done by treating water with bleaching powder, which is cheap & readily available as a white powder. Chemically it is Sodium Hypochlorite / Calcium Hypochlorite. The bleaching powder reacts with water and produce hypochlorous acid. Hypochlorous acid destroys the bacteria in the water but at the same time reacts with organic impurities in water producing dangerous Trihalomethanes. Besides, the excess chlorine reacts with ammonia producing chloramines. Both these compounds are carcinogenic - causes cancer. Once this water is released from the treatment system, it is prone to recontamination by rust, dirt, dust, drainage wastes etc. Considering the ill effects, most of the developed countries have banned chlorination.
If you use treated corporation water supplied by Government Authority, do you still need an Aquaguard?
The corporation water is not purified, but only treated. In most of the cases, water is treated or chlorinated using bleaching powder. Chlorination does not remove the impurities in the water completely. Besides, chlorination itself contributes to make the water less potable, which means the ''pure'' water that reaches your kitchen, is loaded with impurities.
How do I know which water purifier I need for my home/ office?
Water treatment is like any other treatment of your health. You first need to know what is wrong with your water before you treat it. Depending upon the water input TDS one has to select the right technology to purify the water.
Does Aquaguard water purifier remove even virus?
Our water purifier have got complete certification for eliminating all known disease causing virus and bacteria from the water in the most simple and effective way.
How does activated carbon enhance the taste of water?
Activated carbon has many applications in the purification process. Its unique property of adsorption helps to reduce the impurities in the water i.e. organic chemicals, bad smell, color, chlorine, byproducts of chlorine, pesticides, lead etc. It has large amount of micro porosity. If water passes through the carbon bed, it will separate the impurities and enhance the taste.
Do you need to boil or filter purified water again?
Of course not! A complete purification system is one which gives you clear, safe water. Just fill your glass and drink!!!
How am I sure that the water from my Aquaguard is safe?
We have strict quality norms at our manufacturing facilities, in fact our products are also tested at 110 reputed Indian and International Labs. Further, we offer water testing at our reputed Water Labs (major cities) wherein we collect your water sample and test it at a very nominal charge.
Since Aquaguard is electrical equipment, I would like to know its power consumption.
Is it on the higher side?
The consumption of electricity in water purifier is negligible compared to any other electric equipment in your house. Aquaguard has a power consumption of 25 watts. Aquaguard consumes 1 unit current, only in 40 hours in which time it can purify 4800 L of drinking water. On an average, we use 15 L of purified water per day in our house. According to this calculation, a household normally requires 7300 liters of water per year. So the electric consumption will be approximately 1.52 units per year. (Power consumption may vary slightly for different models)
Is it true that Aquaguard removes the essential minerals in water?
Absolutely not! Aquaguard will not reduce essential minerals from water. The specially designed mineral preserver system (Mineral Modulator) produces electromagnetic vibrations into the water. This will help to prevent the mineral scale formation inside the UV chamber and aids to retain the essential minerals in water.
How long can the Aquaguard water be stored?
Aquaguard water should be stored in a cool, clean place preferably steel or glass containers. Avoid matkas or storage filters as they tend to breed Microorganisms. For hygienic reasons it is preferable to replace the stored water after two days.
Do you have any water testing facility of your own to test the water? What is the charge?
Yes, we do have the water testing facility of our own in major cities called Aquachek water testing facility. We can do the complete chemical and bacterial test with a nominal fee.
How will I ensure there is service back up for Aquaguard? Do you have any dedicated
service help line?
We have over 1100 service centers in all major cities in India with more than 5000 trained service technicians. Ours is the largest After Sales network in India. Yes, we have a dedicated 24 hours single number access help line. The help line number is 3988 3333.
How does Ultraviolet treatment compare with membrane filtration? Is it equally safe?
Ultraviolet is an internationally used technology for water purification. Ultraviolet rays have the property of inactivating disease-causing bacteria and virus. An ultraviolet purifier to be effective must have adequate pre-treatment facilities like a pre-filter and an activated carbon chamber which removes physical and organic impurities. The water that then flows out is physically, organically and microbiologically pure. Further, an ideal ultraviolet purifier must also have a monitoring system that continuously monitors the quality of output water and shuts off the system automatically if purification levels drop below pre-determined standards, thus ensuring that the water drawn is 100% pure and safe. Membranes are also sometimes used for water treatment. A fine porous membrane can also trap physical particles and some micro-organisms. Membrane filters are storage type where the water is filtered and is collected into a container from where it can be drawn.
Do higher amps result in better cleaning?
Consumers are often tempted to choose a vacuum cleaner based on the highest amperage, watts, or horsepower, but these measurements are not accurate indicators of a vacuum's efficiency. They are simply numbers that measure the electrical current used by the vacuum's motor. Instead, a vacuum cleaner's airflow, suction, and waterlift are better indicators of a vacuum's performance
How often should I vacuum my floors?
Ideally, an area with heavy traffic should be vacuumed every day, but once or twice a week should suffice for most homes. For best results, slowly move the vacuum cleaner over your carpet a few times, going back and forth, and then side to side.
Does the Vacuum Cleaners give a shock while running?
Euroclean is "doubly insulated" with a PVC jacket to ensure complete safety. Even a child can use it safely.
The normal conventional cleaning methods adopted anyway give me a perfectly clean
home!!! There is barely any dust inside. Is there a need of deep cleaning anyway?
Dusting, sweeping and swabbing are the most commonly adopted methods to keep one's house clean. But does visible cleanliness alone ensure a hygienic place? No, not at all!!! All the conventional methods only help displace the dust but the smaller particles cannot be picked up and there is poor dust collection. The residual dust in the air causes allergy. Further a wet swabbed floor attracts dust particles which help bacteria breed further. More so it is incomplete and time consuming. Isn't it?
How long can I use a vacuum cleaner?
The suction operation can be run for 1.5* hours continuously depending on your cleaning area and requirement. The blower operation should ideally be done for 30* minutes continuous then a break of 2-3 minutes, then resume. In our Vacuum cleaners , we have a built in cut-off mechanism which switches off the motor if temperature goes above the specified limit, thus preventing any motor burn - out. * Depends on various factors like ambient temperature, dust accumulated in the dust bag and condition of filters etc
Can dusting the house result in allergy?
Did you know that your home is filled with millions of dust mites? Dust Mites are microscopic organisms, which keep on multiplying in thousands. They are so tiny that 1 gram of dust would contain 19000 of these bugs which release a potent 'allergen' triggering off allergies such as Asthma, Eczema and Rhinitis!!! No wonder you end up with a dust allergy!!!
Which are the other possible hazardous areas of the house?
The filters of your room air conditioner, the refrigerator, the woolen blankets... each one of them are possible sources of fungal infection, which can spread to your entire house, if not taken care of
Can I upgrade my Euroclean vacuum cleaner?
We can provide you with accessories which will help you extend use of your Euroclean. However, the motor etc. cannot be replaced
Do the dust mites affect the other members of the house too, who are not involved
in cleaning and dusting?
YES!!! Apart from just the visible dust, the dust mites are present in the sofas, curtains, carpets and every other place you could think of. Did you know that the bed where your child sleeps too has millions of these creatures? Dust mites are dangerous bugs which affects almost each and every member of the household
What is an Aeroguard purifier?
An air purifier is a device which purifies indoor air and give you back pure and fresh air. It works on two technologies –
  • It cleans air
  • It generates negative ions.
Why do we need an Aeroguard purifier?
An air purifier will improve your health. We spend about 90% of our lives indoors, and the Environmental Protection Agency (EPA) estimates that, on average, indoor air is more polluted than outdoor air.
What causes indoor air pollution?
Indoor air pollution is caused by inadequately ventilation. All kinds of contaminants in your home like pollen that blows in when a door or window is opened, pet dander that hitches a ride on clothing, or chemicals and irritants released by cleaners and perfumes. Pollutants like tobacco smoke, pollen, mold, dust can cause asthmatic and allergic reactions, making homes unpleasant and unhealthy especially for allergy and asthma sufferers. Other contaminants, like chemically reactive gases can cause allergic reactions and more serious health problems.
What are the benefits of Aeroguard Purifiers?
As we all are aware that air pollution is increasing at an alarming rate and with it our body is becoming more prone to diseases like watery eyes, puffing, sneezing, allergies, respiratory irritations or breathing difficulties, asthma and various allergies. In order to get rid off all these diseases related to polluted air, fresh air is very important to us. With the good quality of fresh air, it will increase your immune system, body metabolism and blood circulatory system and thus make you less prone to diseases. And you can lead a healthy life. Since prevention is better than cure.
What is a Pre Filter in Aeroguard ?
The air first enters the pre filter. Its main function is to capture large particles such as dust, pollens, skin flakes. Another feature of this filter is to preserve and extend the life of other filters.
What is an activated carbon filter in Aeroguard Purifier ?
This particular filter specializes in capturing and neutralizing common chemicals, gases, odors and tobacco smoke.
What is carbon filter made of?
It is made of charcoal.
What is a HEPA filter?
HEPA stands for High Efficiency Particulate Air. HEPA filter removes at least 99.97% of all particles as small as 0.3 microns.
How do HEPA air purifiers work?
A HEPA filter removes at least 99.97% of all particles as small as 0.3 microns. HEPA were originally developed by the Atomic Energy Commission to capture radioactive dust particles. Allergens such as pollen, animal dander, mold spores, and dust get trapped in the filter. This contaminates and particles are not able to flow back into the circulation due to high absorbent pores of the HEPA.
What is HEPA made of?
HEPA filter is made up of glass fibres with very tiny passage that allows the air flow to pass through the material but not much else. Since the passage through the fibres of the media are so small, you need a lot of surface area for a reasonable amount of air flow to pass through the media. Therefore, this media is always folded in an accordion or zig-zag fashion to get a lot of surface area.
What are negative ions?
Negative ions are basically negative charged particles. Negative Ions help purify and freshen the air you breathe silently, optimally, and safely. It eliminates pollen, mold spores, dust, pet dander, and many other allergy causing particulates from the air you breathe. It circulates trillions of negative ions to neutralize floating pollutants through out the room.
What are the benefits of negative ions?
It helps increasing the blood holding capacity in the body, body metabolism, respiratory system and make the environment more favourable.
Will the air purifier clean the air of whole house?
No, a single air purifier will not clean the air in your entire house. Even "whole house" systems will not effectively clean the air in your entire house. The bedroom is the most important room in terms of air quality, since you spend most of your time there. If you spend a great deal of time watching TV, you may need an air purifier for your TV room. If you don't spend much time in certain rooms, you probably don't need an air purifier in them.
Where should I install my air purifier?
If you suffer from allergies (especially if you're allergic to dust), then the best place for an air purifier is your bedroom. It's essential to have clean air in your bedroom because you spend about a third of your life there.
How and when will I know that the filters need to be replaced?
Aeroguard range of air purifiers indicate when the HEPA filter needs to be replaced generally its advisable to change the filter every 6 months.
What are the different types of Home Security Systems ?
  • Video Door Phones
  • Intrusion Alarm Systems
  • CCTV Systems
  • Biometric Door Locks
  • Access Control Systems
What is a Video Door Phones? How does it Help Protect my Family?
A Video Door Phone lets you identify and communicate with the person on the other side of the door without opening it. It comprises of two Parts. An Outdoor Camera that captures the image of the person at the door and an Indoor Monitor that displays the Image of the Person at the door.

Video Door Phones allow Audio and Video Communication.

Video Door Phones can also be connected to an Electronic Door Lock and can be used to open doors remotely.
What is an Intrusion Alarm System?
An Intrusion Alarm System Monitors your home or office 24X7 and helps detect break-ins. It also detects fires and gas leaks and informs the Central Monitoring Station. What's more you and your neighbors are alerted immediately.

It comprise of a Control Panel and Various Detectors that are connected to the Control Panel wirelessly or with a Wire.

The various Detectors are :

Motion Sensors : Detect motion in protected areas

Magnetic Contacts : These are position sensors which can be installed on doors, windows, cupboards, air-conditioner ducts, safes and rolling shutters.

Gas Leak Detector : This detector senses LPG gas and potential fire hazards and sends out an alarm before they turn unmanageable.

Smoke Detector : Detects Smoke and alerts occupants

Glass Break Detector : Detects the sound of breaking glass.

Panic Switch : This switch alerts the Central Monitoring Station in an emergency, and can send the police, fire department or medical services to the rescue.
What is a Central Monitoring Station?
Security systems send their signals over your telephone line to a central monitoring station-the facility that acts as the link between your home and the police, fire department, and emergency response authorities. A central station is manned 24 hours a day, 7 days a week by highly skilled operators trained to respond to emergencies. The station operator alerts the proper authorities and dispatches help.
What is a CCTV System?
A CCTV system helps in Surveillance, Monitoring and Crime Detection. It transmits television signals over cable without broadcasting through the air.

Components of CCTV system
  • Cameras : To Capture Images
  • DVRs or Digital Video Recorders : To Records, Process and Playback the Images captured by the Cameras.
  • Monitors : To display the images.
A CCTV system can operate continuously or be used for a Particular time period.
What is an Access Control System?
An access control system provides access to Authorised personnel. It may record and report which person entered or left the facility. It indicates which door or areas were accessed while within the facility. It also indicates the time at which each event occurred.

Components of Access Control System
  • Controller : It is the main processing unit.
  • Access Control Reader : It reads the credentials from an access card and allows access through control points, typically a locked door.
  • Proximity Card : It incorporates a radio frequency through a small chip embedded within, which emits the frequency that is recognized by the proximity card reader.
  • Electromagnetic Lock: It is a device used to control the access through a door.
What is a Biometric Door Lock?
A Biometric Door Lock allows you to safeguard and protect your property without using a key to lock and unlock your door. Only the person with authorized access can successfully pass a biometric reader. Remember that a key, card or number sequence can be passed around or easily stolen but not your finger.

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